Forum Discussion

brentrobbo's avatar
brentrobbo
Dialled in
12 months ago

Confirmation of termination

Several weeks ago I spent more than 3 hours on the phone trying to arrange termination of broadband.  I am out of contract.  I spoke to two advisers, cut off both times when they said I needed to confirm my wishes with ‘retentions’ and spent ages responding to a useless bot.  I was advised the termination was recorded and I asked for email confirmation.  I have received nothing.

A few weeks later, I again made contact and was told that the original advisers hadn’t completed the correct paperwork. I was told this would be done and I would get email confirmation. I have received nothing.

Because of a slight delay with Openreach, I rang to ask for my termination to be extended by a month to March 12th.  The adviser told me that no termination was recorded on the system (!) but that she would sort everything and confirm by email.  I have received nothing.

Are you able to confirm that this termination is set for March 12th? I don’t want to get into a debate about not giving 30 days’ notice.

Thank you.

 

 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The termination should show in your MyVirginMedia account.

      • Robert_P's avatar
        Robert_P
        Forum Team

        Our colleague will support you via Private Message brentrobbo, please feel free to update them there.

         

        Rob

  • Hi brentrobbo 

    Welcome back to our community forums and thank you for your first posts. Sorry to hear you are having issues confirming if your disconnection has gone through. We can understand the frustration caused. I can however see you are currently in private messages with a member of our team. Please remain in contact there and our team will do their best to help.

    Thanks,