Forum Discussion

Ashashameer's avatar
Ashashameer
Just joined
2 days ago

Asked to pay early termination fee

Hi,

I have been issued a section 21 notice non fault and I have spoken to the Virgin media advisors and have been told need to pay £350 to cancel my contract despite the circumstances. Currently don't have an address i am moving to so I'm practically homeless. How is this acceptable when I have been issued a Section 21 no fault eviction notice? As I don't know where I will be moving to I can't transfer the contract to a new address and everyone else has a contract of their own? Anyone help 

Asha

cancellation
complaint

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Ashashameer 

    Welcome to the Community Forums. 

    Sorry to hear that you've been issued a Section 21 notice and are unsure where you're moving to at this time. If you have provided your 30-day disconnection notice already, then you do have up to 30 days to let us know of your situation, and once you know of your new address, the movers team can look into the serviceability of your new address. Early disconnection fees would apply in this instance; however, you can speak with your landlord if you're still within your tenancy agreement to advise them of the cost incurred for issuing you a Section 21 notice within your tenancy. 

     

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.