Forum Discussion

Gloria33's avatar
Gloria33
Just joined
18 hours ago

Home move

I am in the process of moving house and my account package to my new address. When I was arranging this move I requested to keep my original package with no ad ons. 
Today I was checking my bank account only to find a payment had been taken for AmazonPrime £95. As I have not signed up for or requested this via Amazon I believe this has been added to my VirginMedia package.  I did not request this or authorise a payment to be taken.

Please advise how I get this refunded before I go to my bank.

 

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    17 hours ago

    Are you sure that this has been added by Virginmedia, and not by Amazon itself? Seems very unlikely to me.

    What does your VM online account say?

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 hours ago

    Hey Gloria33, thank you for reaching out and we are sorry to hear about the Amazon Prime charge, also a warm welcome to the community.

    Currently you can only add Amazon Prime yourself via stream etc.

    We would advise to reach out to Amazon Prime as this is only £7 a month not £95.