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Debbzz's avatar
Debbzz
Joining in
2 months ago
Solved

Home move

Hi there, I recently completed a home move and I took the router and cables with me, the engineer installed the correct box in the new address and hooked everything up. And I have had working broadband fine. On Thursday I recieved a new cable, it is the same kind but there is a white tubing on it. Today I recieved a text message from an unknown number to activate my services in the new place? 

any advice? Do I change cables? Should I have left the old cable in the old address? Or leave as is? 

Broadband
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  • John_GS's avatar
    John_GS
    2 months ago

    Hi Debbzz 

    Thanks for posting and welcome to the community. We hope your house move went well :)

    From what you've said, it's normal to receive what you have and if it's working, then no worries at all :)

    Pop us another post if you ever need help though.

2 Replies

  • Debbzz's avatar
    Debbzz
    Joining in
    2 months ago

    Yeah I was gonna leave it as is just a bit confused, not sure if I was meant to take the white cable with me or not! If all else fails I’ll drop them a message via live chat when it’s open. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Debbzz 

      Thanks for posting and welcome to the community. We hope your house move went well :)

      From what you've said, it's normal to receive what you have and if it's working, then no worries at all :)

      Pop us another post if you ever need help though.