House Move - Cannot View Account
Has anybody else actually gotten their account properly linked to their new property after a house move? No matter what I do my email brings up my old address/account details. I flagged my move in October. My broadband was finally installed at the start of Dec (delayed for over a month, but that's a horrific story for another time). Once the BB was installed I flagged to the engineer that my account and app were showing my account as 'closed' and had been for over a month by that point. I was assured this would sort itself within a few hours. I had previously flagged this to multiple advisors on the phone and on webchat while I was dealing with the mess of my BB Installation. Since the start of December I've now spoke to over 9 different advisors on here going through a vicious cycle of having to constantly verify my identity when I simply want the fault to be resolved or even just an update on what the heck is going on. I originally got one IT ticket raised to remedy the fault but it was seemly ignored. A 2nd IT ticket was raised 3 weeks ago and I've yet to have an update of any kind. I raised a complaint via the webchat team 2 weeks ago to try to get some traction on this non-moving issue. Today I've gotten an email saying my complaint is resolved as the fault has been fixed remotely... Surprise surprise it's still not fixed!!! Please can someone tell me they actually got this issue fixed without having to change their email address? I don't understand why my account isn't linking up, especially when I'm getting these misleading complaint resolution emails š 6 weeks since my BB installation and I cannot access my account; this isn't right.Oops something went wrong
So Iām hoping someone here can help me! When I log into MY VIRGIN MEDIA and go to my account settings and email settings I get this error! I have spoken to VM and thatās is like Groundhog Day! Additionally I canāt get access to my emails, get FORBIDDEN error, Iāve been told that the first error (oops) needs to be fixed firstā¦. However 3 weeks later I still have the issue and no emails. Im really hoping someone can help! Thanks2 months later still canāt access online account!
Exactly what the title says. I still canāt access my āmy vergin media appā despite bring reassured itās a glitch and if I sign up with a new email it will do it. It hasnāt. It repeatedly says āweāve found your account email, object objectā and then goes off. I canāt access my bills or request an engineer as my broadband is waaayyy below what Iām paying for and keeps dropping out when I go into rooms where the router isnāt. Im at my Witts end with it & Iām thinking about cancelling if this isnāt sorted.Query Regarding Charge for Returned VM Kits
Hi VM, I returned the VM kits after leaving VM on 25 November 2025. I have YODEL receipts and tracking confirmation showing that the kits were successfully delivered back to VM on 30 November 2025. However, I have since received an email advising that a charge was applied to my account on 16 December 2025. Could you please look into this matter and advise why this charge has been raised, given that the equipment was returned and confirmed as received? I would appreciate your assistance in resolving this as soon as possible.Netlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? Thanks
Overcharged for M500 Broadband for 14 months!!
I have been charged Ā£50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was Ā£33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was Ā£39.99. Can you explain why I've been charged Ā£50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of Ā£58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is Ā£26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.Wrong account number in MVM
Hi there. I moved to my first house almost 2 years ago and setup Virgin Media in my new home as had great experience with the service when living with my parents. I always get my bill emailed over with my account number and correct package details every month. When logging into My Virgin Media last month however, I noticed the details of my Dadās account and the package deal he has was displaying rather than my own separate account package details. I know that the email address I set my account up with was a secondary email address to his account when it was setup 10 years ago or so, so that may be part of the problem. Please can someone at Virgin Media help fix this so that I'm able to view my own account number and details in MVM? Thank youUse a device you've signed in on before
I am the Virgin Media account holder attempting to sign on to My Account and been met with "Use a device you've signed in on before". I have used this device before, I do not have a VPN and I am using the Virgin Media conection. I am not sure why you want to make it so difficult to access My Account to pay bills and view upgrades...