More Virgin Media generated problems- this time billing issues...
hi as per title i have had an email saying i am late to make a payment - and could be subject to late charges however, i only joined VM a few months ago and its not possible to sign up without providing direct debit details - plus the account has been fine for several months - so i can only assume its some issue VM have generated. i am loath to call the general "customer services" line or chat with them as in my prior experience this has only resulted in them creating a catalogue of additional issues without resolving the one i am actually contacting them with. can anyone here assist ?Broken account.
My Virgin Media account is broken; it does not let me make any changes. I have tried the website, app, a different browser. It makes no difference. Anytime I try to make a change, it says "Sorry! You are not eligible for this particular offer. Unfortunately you have missed out on this offer but we have plenty of other offerings that you could be interested in." It does not matter if I am trying to upgrade my broadband speed, upgrade TV, manage My Flex Plan, upgrade to Volt etc, no matter what I try it redirects to the following URL and gives the above error. https://www.virginmedia.com/support/help/change-my-package/my-current-package/offers I recently contracted (had the same issue beforehand) and spent quite a while on the phone trying to get this sorted out, but nobody could help me with the issue. At the time, I didn't realise the problems with changing the My Flex Plan, so I figured that while I did want to upgrade to 2Gbps internet, I would stay on the 1Gbps as it wasn't worth the hassle. Something needs to be done to fix my account, and nobody on the phone was able to help, so where do I go from here? I don't care if the account needs to be deleted and set up again, something needs to be done as it can't be left like this!need help with how to pay upfront cost and deposit
So basically I have purchased M350 broadband and received an email about paying a £100 deposit and an £25 upfront but I am unsure how to pay it plus when I try to make an account it asks for a customer account number and a customer area reference which is just blank in my virgin media contract information sheet
Multiple renewal quotes - I gave up
I received a call from Virgin about my contract end so agreed to receive a quote the agent advised renewals were £198 then quoted a special price of £98. Given our existing price and knowing that we would also see an increase in April. I passed and was then was disconnected whilst trying to cancel. I called back and spoke to Holly who was great but advised me the rate was £111. I said no thanks and was directed to another agent who first advised a rate around 188 and then offed £89 and then around £82 for 24 months which would increase in April. I will now just opt for this one touch end and take a Sky deal instead. We are waiting for better Internet locally but being locked in for 24 months at a cost of several hundred pounds more a year seems hard to justify. Especially with lack of real pricing clarity and an increase just months after taking a contact seems wrong. I can't see the justification of in excess of a 20% increase after 18 months. Nothing is forever I guess.Incorrect email used for broadband order
Hello, I have just ordered VM broadband, and unfortunetly had some spelling errors in the email I used for the broadband order. I need to get my email updated, as the welcome email, copy of my contract and any other communications are going to an email that I can't access. Can anyone help me with this? I have my order number and can answer any other queries related to my order if required.Call out charge for a replacement box?
I have just noticed a £25 additional fee has been applied to my bill for a call out charge. The engineer found that my box had a fault (hard-drive) and replaced it with a new box. At no point was any kind of charge mentioned. I’m extremely unhappy about being charged for an engineer visit / the replacement of faulty VM equipment. Is there a complaint process where I can request a refund?Changing email for MyVM
I've been trying to change the email I use to log in to MyVM but it either takes a long time to send the email to verify or never sends at all. And when I do get the email to verify, it just says the link has expired and to try sending the email again. It won't let me modify or upgrade my package until this is fixed, and it's getting frustrating now. Any thing I'm missing here to get this to work? ThanksNightmare home move…
Really hoping someone can help us sort out this huge mess. House move booked in January for February 12th 2025 - setup using old email address, not the communications email address so we had ZERO emails throughout the move. Chat agents have promised seven times it’s been changed and it’s still not right. Only just been installed this week ago due to a many (many) mistakes, delays, problems - we’ve spent hours on chat and the phone - and now we have a (full) bill come in we cannot access. Problems we now have: We can’t access the email address the new account was setup on (and to change it ourselves requires access to that email address). We cant register for the new account as it’s already setup under an email address we can’t access. 4 months of the contract price has been lost due to the problems/delays with install. Five delays to install were notified by email - without any reason given so we constantly had to chase to find out what was going on. We’ve spent £100’s on mobile broadband throughout this whole process. Was promised compensation as the vast majority of the delays were due to Virgin - yet unsurprisingly got a bill instead. Including the home move fee! And the worst part? We have a dependent in the house who needed the accessible phone (emergency backup line) - despite making this well know to everyone it made zero difference. Chat isn’t resolving the issue, calling just ends up offshore with people who promise the world and do nothing. Can someone here please help?
