Can't sign in to my VM account
Hi all for some reason I cannot sign into my VM account or the connect app . I input my email and verified password but it's saying no, I have had the password verified months ago but now it will not accept it . It gives me an option to verify another way so I tap on it and receive a link in my email saying tap verify . I do that and it takes me to a page that's counting down and tells me to return to the previous screen but that's still asking for email and password I can get into my 02 account because I use a 4 digit code not the password. Help ?Contract renewal
Hi, I renewed my contract an hour ago through the black Friday deal, everything went through but I haven't received an email to confirm and I can't find if it's in the process of getting done through my account. How long does this take or is there a place to check as I can't find it. Any thanks CraigWrong contract date end
I am looking for support from other members or ideally a Virgin team member who can help. I started my 18 month contract in April 2024 due to end in October 2025. I moved house in this period and it seems as I moved house they restarted my 18 month contract from my moving date instead of continuing my initial contract. I also had a promotional offer running from April and this expired in October yet I am still locked into the same contract which is now charging me double as the promotion has expired. I should not be in this contract any longer and it is due to run until Feb 2026 meaning I am supposed to pay double for 6 months and I cannot leave early without an early disconnection fee. I have tried to contact live chat and I have raised complaints which were initially responded to until I pointed out they made an admin error and then they just tried to shove a new 2 year contract in my face without reimbursement for the last couple of months.Order not linking to account
I’ve discussed this issue before but it remains unresolved. My broadband order isn’t linking to my Virgin Media account so I can’t track my parcel, view contracts or access billing. Every time I try to click on tracking or anything in the My Virgin Media app it simply says “oops, it’s not you it’s us.” Can this be resolved please ASAP as this issue was raised 2 weeks ago.Can't access Virgin account.
I've been with Virgin for a whole 11 days now and spoken to multiple people regarding not being to access my account. I can't log into the app. I can't login online. I've tried various methods...incognito, through different browsers, even on different phones and PC's. Nothing is working, but very time I've spoken to someone I've been assured it'll be fixed. The issue with not being able to access my Virgin account is I can't activate my netflix account and link my existing netflix account, which has resulted in me being charged by Netflix in the gap between leaving BT and joining Virgin. Again, multiple people have promised to email me an activation link but nothing has arrived. Today I tried changing the email linked to the account as advised by someone via the online chat and then changing my password. Surprise surprise...it still doesn't work. Whenever I try to log in, I either get a message saying 'Oops there's been an issue on our end. Please try again', a blank screen, or in the case of the app, I get booted back to the sign in screen. I'm at the point where I'm just going to cancel because it's really not worth the hassle. With BT everything just worked from the start, and so far with Virgin it feels like nobody even knows what they're doing.
Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was possible, I reset my Virgin email password and went onto Netflix to see how this happened and how I could change it back, I was told I need to get a service code on my account to change it back however I was only logged in on my two Virgin 360 boxes and the service code that was showing Netflix told me it was wrong, so I asked Virgin and they said they don't know anything about the service code, now I know people will say you need to speak to Netflix but I have and they just tell me it's Virgin I need to speak to and they can't do anything about this, like a lot of people the account language has now changed to Spanish and despite multiple calls and live chats none of the agents at Virgin seem to understand I'm telling them that a new Netflix account needs to be set up with my email and the old account deleted as the email has been changed on that account and somebody else is using it but they seem to think I just can't log back in and keep telling me to log in with my email but obviously because there's no account linked to my email it's coming up as no account linked to this address, is there anybody here who knows how I can fix this or speak to someone who can help me fix this as it's been going on for so long and every time they call or I speak on live chat I can tell they don't want to deal with the problem and keep passing me from person to person asking me to try things to fix it that I know full well won't work.No record of O2 VOLT SIM orders?
I ordered a Black Friday deal for an Unlimited VOLT SIM through VM on 11/11/2025 and received an order confirmation (CH2124244900). Since then, I have received no correspondence from either VM or O2. I called both to check the status of the order and neither of them could find the order reference in their system or any trace of the order ever being placed? I therefore placed another order to see if that would go through but I have received nothing again, other than another order different reference number (CH2125047551). Can someone please update me on these orders and advise if they have been processed or if they just don’t exist? I was asked to confirm a direct debit when ordered both times and i don’t want to be paying for 2 SIMS I don’t have!Unable to log in to my Virgin Media account
I see I am not the only one, but I've been stuck with this issue for about a week now, and it is really frustrating. Long story short - I can't log in to my account on any device/browser/network. Even the VM connect and My Virgin Media Apps. Above is what I keep getting after it shuffles me around different links and redirects me a few times. I can't see my bill, change any settings, and the stupid VM security system blocks half of the websites I need for work (they can be accessed with vpn). Hope any of you have any suggestions, as I am really considering switching to BT at this point.
