Historical Debt - Unable to change address
I am trying to update my address for an old Virgin Mobile Account that is currently being managed by a Debt Management company on my behalf. However, I cannot get through to anyone at Virgin on live chat or the phone that can help me, as I cannot remember the original address for the account. Please can someone help me, I've spent hours online and no one helps me. I just need to update the address.
How can I change the account email address without access to it? I am at wits end.
Can someone from virgin media please help I am at my wits end. The email address used to access my account is now defunct and can't be reinstated. To change the account email address the VM system requires... access to the old email inbox. The only email change process sends a verification email to the old address. How can I change the account email address without access to it? I keep being told I’m reaching maximum security questions after only 2 attempts and at this point I just want to cancel my account but cannot do so due to the email issue. How can this be resolved??No confirmation email of contract nor delivery date
I signed up for virgin media and received an email with with a summary of my order, an estimated delivery date of the 11/10/25, and a statement saying I would get a confirmation email with my official contract and actual delivery date. I have since received nothing from virgin media, and the estimated delivery date was not correct. Help?New contract set up without my consent after moving house
I moved from a flat into a house and virgin media cut me off early due to the new tenant enquiring about getting Virgin Media in the same flat. That issue was sorted about a reconnection, and I thought that would be all done. In the process of trying to get reconnected, I must have given my new address to someone at VM because unbeknownst to me, a new account has been set up in my name at my new address. I have explicitly stated that I would not be taking Virgin Media with me to my new address, and have correspondence saved to prove this, so I was shocked when I have received a bill for £122.29 for a new account in August. I can't access this new account, as my email is only associated with my old account, which I have paid the final bill for. Who can get this issue rectified as I will not be paying the £122.29 I have received a bill for as I never asked for the services, have not received the services, and explicitly stated that I did not want the services. I have cancelled the direct debit to VM as I am sure that any money taken in eror would not be returned.Free Toshiba TV or £145 bill credit help
Pretty much as the title says. I signed up on Saturday 9th august. I chose the Toshiba tv, but when I’ve received the pre contract info - my broadband and tv package is listed but no mention of the offer in the paperwork. I’ve received the e billing email so I’ve signed up for the online account, and again can’t see any mention of the Toshiba tv anywhere. this is pretty much the only reason I signed up to virgin media,I was going to sign up elsewhere so I want to make sure it is all ok before I fully proceed with installation Is anyone able to check my account please? ThanksCannot get through to any customer support
I would be really grateful if someone could give me an email address for customer support. I have set out the problem in detail below but in terms of contacting Virgin: I cannot clear security for live chat. I am not sure why - I have given them all the correct information; Live Chat tell me to call "0345 454 1111 from any other phone. Please select option 1, then option 4, followed by option 1" but when I call I am not given any number options; and The complaint form online does not work - I get the sense from the messages on this forum that this is a permanent issue? I tried to set out the problem in more detail but the post was rejected. Will try in replies.