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FelicityL17's avatar
FelicityL17
Just joined
17 hours ago

Wrong account number in MVM

Hi there. I moved to my first house almost 2 years ago and setup Virgin Media in my new home as had great experience with the service when living with my parents. I always get my bill emailed over with my account number and correct package details every month. When logging into My Virgin Media last month however, I noticed the details of my Dad’s account and the package deal he has was displaying rather than my own separate account package details. I know that the email address I set my account up with was a secondary email address to his account when it was setup 10 years ago or so, so that may be part of the problem. Please can someone at Virgin Media help fix this so that I'm able to view my own account number and details in MVM? Thank you 

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1 Reply

  • Rebecca_CI's avatar
    Rebecca_CI
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi FelicityL17 ,

     

    Thank you for getting in touch. We’re sorry to hear you’re experiencing an issue with your My Virgin Media app. 

     

    To help you further, we’ll need to complete some security checks to access your account. We’ll send you a private message shortly, so please keep an eye out for it.😊