Forum Discussion

Al_St's avatar
Al_St
Joining in
2 years ago
Solved

Account Number

Hi,

I have recently joined Virgin Media when moving into my new house however am unable to access areas such as My Virgin Media because I was never sent my account number via email or in a physical welcome pack. 

I was wondering if there was a way to find the number outside of this, thank you for your help.

Allison

 

  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi Allison, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not yet received your account details. Whilst we're not able to give you the account number directly, we can check some details and get your contract resent with the information you need. 

    In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

25 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Allison, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not yet received your account details. Whilst we're not able to give you the account number directly, we can check some details and get your contract resent with the information you need. 

    In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • erindaisley's avatar
      erindaisley
      Joining in
      12 months ago

      Hi, I am having the same problem. Could you please contact me? Thank you!

      Erin

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        11 months ago

        Hi erindaisley,

        Thank you for your post and welcome to our community forums. We're here to help.

        I'm sorry to hear you're having some similar trouble. Would you mind expanding on what's happened and what you need our help with exactly?

        Thanks,
         

    • KM_C's avatar
      KM_C
      Joining in
      7 months ago

      Hi a have same problems i no havee account number

    • KM_C's avatar
      KM_C
      Joining in
      7 months ago

      Hi, I am having the same problem. Could you please contact me? Thank you!

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        7 months ago

        Hi KM_C 

        Welcome to the Community Forums. 

        Sorry to hear you're having similar problems. Would you mind expanding on what's happened with your concern specifically, and what you need our help with exactly?

  • Chezrose12's avatar
    Chezrose12
    Settling in
    11 months ago

    I have been a year with virgin media and I have spoken to people over the phone to make sure spelling is correct but noone seems to be getting it right. I need access to my account number and I need proof of payment throughout the whole year. Thanks

  • User2018's avatar
    User2018
    Joining in
    6 months ago

    Yea I have the same problem. I have my contract but the Account number and Area code are not shown. Please contact me direct Virgin team 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      6 months ago

      Hello User2018.

      Sorry to hear you're also having the same issue.

      I'd like to take a look at this for you.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L
       

       

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      6 months ago

      Thanks for your time User2018 

      Gald we've been able to get your online account active.

      If you need anything else, you know where we are.

      Gareth_L

  • Katieb244's avatar
    Katieb244
    Just joined
    2 months ago

    Hello I can’t find a welcome email or an account number on a physical bill which means I’m struggling to set up my virgin media app and pay a direct debit 

    thanks, Katie 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello Katieb244,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to find your account information. On a physical bill, your account number and area reference should be on the top right of the first page of the bill below the billing period and direct debit date.

      Kind Regards,

      Steven_L

  • TarekOmran's avatar
    TarekOmran
    Joining in
    6 days ago

    I am facing the same problem, new joiner no bill no account number no email nothing, can anyone help pls ? this appears to be a recurring issue I am surprise VM still havent addressed this.

    we are facing some technical issues with our internet (has only been place like a week) and every time we try to call the help line 0345 454 1111 we are asked for an account number... ????

    Thanks Tarek.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      6 days ago

      Hi TarekOmran 

      Welcome to the Community Forums. 

      Sorry to hear that you've not had any communications from us regarding your account number. 

      Can you confirm if your services have been installed or if you are still waiting for this to be completed? If you're not yet installed, then you would need to speak with the pre-installation team on 0800 052 1734. They'll be available between 8am-8pm, Monday to Friday, and then 8am-5pm over the weekend.

       

      • TarekOmran's avatar
        TarekOmran
        Joining in
        6 days ago

        Hello Carley_S,

        The service is installed and I do have Internet connection (lower than expected). How can I get my account number?