Forum Discussion

Al_St's avatar
Al_St
Joining in
6 months ago
Solved

Account Number

Hi,

I have recently joined Virgin Media when moving into my new house however am unable to access areas such as My Virgin Media because I was never sent my account number via email or in a physical welcome pack. 

I was wondering if there was a way to find the number outside of this, thank you for your help.

Allison

 

  • Kath_P's avatar
    Kath_P
    6 months ago

    Hi Allison, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not yet received your account details. Whilst we're not able to give you the account number directly, we can check some details and get your contract resent with the information you need. 

    In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    6 months ago

    Hi Allison, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not yet received your account details. Whilst we're not able to give you the account number directly, we can check some details and get your contract resent with the information you need. 

    In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • erindaisley's avatar
      erindaisley
      Joining in
      4 months ago

      Hi, I am having the same problem. Could you please contact me? Thank you!

      Erin

      • Zach_R's avatar
        Zach_R
        Forum Team
        4 months ago

        Hi erindaisley,

        Thank you for your post and welcome to our community forums. We're here to help.

        I'm sorry to hear you're having some similar trouble. Would you mind expanding on what's happened and what you need our help with exactly?

        Thanks,
         

  • Chezrose12's avatar
    Chezrose12
    Settling in
    4 months ago

    I have been a year with virgin media and I have spoken to people over the phone to make sure spelling is correct but noone seems to be getting it right. I need access to my account number and I need proof of payment throughout the whole year. Thanks