Wrong account number in MVM
Hi there. I moved to my first house almost 2 years ago and setup Virgin Media in my new home as had great experience with the service when living with my parents. I always get my bill emailed over with my account number and correct package details every month. When logging into My Virgin Media last month however, I noticed the details of my Dad’s account and the package deal he has was displaying rather than my own separate account package details. I know that the email address I set my account up with was a secondary email address to his account when it was setup 10 years ago or so, so that may be part of the problem. Please can someone at Virgin Media help fix this so that I'm able to view my own account number and details in MVM? Thank you
Overcharged for M500 Broadband for 14 months!!
I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was £39.99. Can you explain why I've been charged £50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of £58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is £26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.Netlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? ThanksAklamio referral
I referred my dad to virgin media in June last year. His services were set up, all working since June. We were both supposed to receive our £50 each referral reward within 13 weeks but despite contacting both VM and aklamio, the rewards are still pending some 7 months on. All I keep getting as a response from aklamio is that it is down to vm to authorise the payment and they can’t help to speed it up and all I get from virgin media is to refer me to contact aklamio, which I have done multiple times. I’m sick of chasing, being passed from one to the other and getting nowhere! My aklamio referral portal is activated, as is my dads, the payments are pending but nothing more happens. This issue needs solving or I am going to have to refer it to the ombudsman.Use a device you've signed in on before
I am the Virgin Media account holder attempting to sign on to My Account and been met with "Use a device you've signed in on before". I have used this device before, I do not have a VPN and I am using the Virgin Media conection. I am not sure why you want to make it so difficult to access My Account to pay bills and view upgrades...
Cancelled VM contract, not reflected on MyVM account.
Hi all, as above I cancelled my services today by phone to take effect when the contract expires on 19.2.26. I've had confirmation by email and strangely on google message also but logging in to myVM account there is no mention of it. It simply says contract expiring soon and links to various offers I don't intend to even look at. Should I be concerned or is the account just slow/not going to update ever ? Also could I confirm you can take the equipment to an O2 shop (even if you're VM only). I have a hub 3 which I believe does have to be returned and a 500gb Tivo that's about 12-13 years old which I think just needs to be recycled. Many thanks.House Move - Cannot View Account
Has anybody else actually gotten their account properly linked to their new property after a house move? No matter what I do my email brings up my old address/account details. I flagged my move in October. My broadband was finally installed at the start of Dec (delayed for over a month, but that's a horrific story for another time). Once the BB was installed I flagged to the engineer that my account and app were showing my account as 'closed' and had been for over a month by that point. I was assured this would sort itself within a few hours. I had previously flagged this to multiple advisors on the phone and on webchat while I was dealing with the mess of my BB Installation. Since the start of December I've now spoke to over 9 different advisors on here going through a vicious cycle of having to constantly verify my identity when I simply want the fault to be resolved or even just an update on what the heck is going on. I originally got one IT ticket raised to remedy the fault but it was seemly ignored. A 2nd IT ticket was raised 3 weeks ago and I've yet to have an update of any kind. I raised a complaint via the webchat team 2 weeks ago to try to get some traction on this non-moving issue. Today I've gotten an email saying my complaint is resolved as the fault has been fixed remotely... Surprise surprise it's still not fixed!!! Please can someone tell me they actually got this issue fixed without having to change their email address? I don't understand why my account isn't linking up, especially when I'm getting these misleading complaint resolution emails 😐 6 weeks since my BB installation and I cannot access my account; this isn't right.No access to Virgin Media account for months, billing incorrect, and unexplained charges
Please help!!! I am hoping someone from Virgin Media can finally help because this has been ongoing since I re-joined a few months ago. I cannot access my Virgin Media online account or app and I have never been able to log in since re-joining after being with Sky for around 3 to 4 years. Because of this I cannot view bills, set up a Direct Debit or manage my account. When I joined, an agent raised a ticket to fix this and told me it would be resolved within 10 days but that was months ago and nothing has changed despite around 50 phone calls. My package is internet only at 25.99 per month. Because I have no online access I cannot set up a Direct Debit so I have to call and use the automated payment line to pay. In December I paid 26 through the automated line and I have the bank transaction to prove this. I also had 40 credit applied due to a complaint about losing my service for over a week. Based on this I expected my January bill to show a credit of 14.01 remaining. Instead I have received an email bill for 34.61 which says my package is now 35.98, there are extra charges of 12.65 and it also says I owe 25.98 from last month. None of this makes sense when I paid in December, had 40 credit and my package should be 25.99. I need someone to fix my online account access, explain why my package price has changed, explain what the 12.65 extra charges are and correct the incorrect balance from last month. This has gone on far too long and I am being charged more than I should be because of account and billing errors. Can someone from the forum team please look into this properly?Can't access account setting and manage payments
My broadband service started in early November, and everything has been working fine except I can’t access account settings. The page won’t load and shows: “Oops, looks like something's gone wrong on our side. Please try again.” This also applies to the manage payments page. Both symptoms persist in web browser and the mobile app. So, part of my virginmedia is not functional at all. I’ve tried: Multiple devices (laptop and phone) Different browsers Clearing cookies/cache Using the mobile app I have seen many users having this issue. Please help resolve it. Happy to provide further details if required.
