We have a company email address with Virgin Media (we should have known better really), this stopped working late last week and I have been trying desperately to get this back online.

I spoke at length with an agent via chat and spent well over 30 minute with him trying to get this working with the Virgin Media O2 ID. Everytime I verify an email, when I attempt to log back in I get told that either the email address is not verified 

If I try, I can sign in to https://www.virginmedia.com/myvmo2/home using this email address but when I try to go to email, I get the following:

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Your Virgin Media Mail account is currently unavailable

This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.

For more information on how to unlock your Virgin Media Mail account, head to our help page on managing your Virgin Media O2 ID.

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Currently I just seem to be going around in circles and not able to progress any further.

I asked for a ticket number from them as the agent advised that IT would need to look at this, as it was a bug and I was provided an order reference number (their wording not mine) and was told that someone would come back to me within 5 days.

I appreciate I am still within that timeframe, however on reading some of the other posts on here, I'm not convinced someone is actually going to come back to me within this timeframe. Has anyone had any success with fixing a similar issue?

Having been a VM customer since the NTL days (over 20+ years) I'm losing faith in the company and are seriously looking to change over email addresses away from VM, and then do likewise with my broadband connection.

Can anyone in this forum offer any help here please?