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FrankieBeee's avatar
FrankieBeee
Dialled in
19 hours ago

Struggling to speak to a human being

I have several issues (surprise surprise) and need to speak to a human. I nearly threw my precious phone across the floor just now. You can't even press to leave any more. I assume you just press a button online.

I want to speak to someone about my billing but not a bot

 

4 Replies

  • I several questions to ask virgin but I can't even ask them if I am leaving as there isn't an option and even then I can't remember my password.

     

  • Hey FrankieBeee, thank you for reaching out and we are so sorry to hear about that you are struggling to get in touch with us.

    What is wrong with the billing, what are you needing some support on this about?

  • Yes I'm having problems getting my main email back, which is essential . I can't get to speak to someone to help me get out of this mess. All caused by signing to virgin o2. Why keep changing stuff all the time. Never had a problem for years. Can someone contact me or give me a message to help,

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey cadbloke100, thank you for reaching out and a warm welcome to the community we are so sorry to hear you are struggling to reach out to us,

      To confirm you are facing issues signing into the online account?

      What issues are having?