Forum Discussion

David0's avatar
David0
Tuning in
10 months ago
Solved

Speaking Clock

Hi all, apologies if this has been a topic before. My mum has onset dementia & has been accruing nearly £200 a month bills phoning the speaking clock at all times of the day/night. She insists in switching off her electric clocks to save electricity, but it seems is calling the speaking clock to see if her battery clocks are at the right time, or just to hear a voice. Anyway, has anyone any ideas if the speaking clock can be blocked? I have spoken to VM & the lady was extremely rude, unhelpful & refused to pass me to a supervisor as they wouldnt take my call. She told me that pretty much it was tough as the user had made the calls & had no set duty of care. She then said it was an alarm connected to mums phone line, which she doesn't have. I spoke to a lovely guy at BT to see if they were able to give advice & sure enough they could block that number from being called as for BT customers & suggested that the provider should be able to. I live 400 miles away from my mum, so its not as easy as popping in to see her. Thanks.

  • You could consider fitting a trueCall Secure device to your mother's line

    https://www.truecall.co.uk/category-s/117.htm

    https://www.truecall.co.uk/category-s/139.htm

    which would allow you to control calls in/out. The remote web service allows you to monitor calls in/out on the line.

    Second hand units come up on eBay at much lower cost (with the usual caveats that apply to eBay purchases). The different models do slightly different things. I think the 'Secure' version is aimed at family members who want to administer a phone line for an older relative.

  • goslow's avatar
    goslow
    Alessandro Volta

    You could consider fitting a trueCall Secure device to your mother's line

    https://www.truecall.co.uk/category-s/117.htm

    https://www.truecall.co.uk/category-s/139.htm

    which would allow you to control calls in/out. The remote web service allows you to monitor calls in/out on the line.

    Second hand units come up on eBay at much lower cost (with the usual caveats that apply to eBay purchases). The different models do slightly different things. I think the 'Secure' version is aimed at family members who want to administer a phone line for an older relative.

      • Gareth_L's avatar
        Gareth_L
        Forum Team

        Hello Dacid0

        Which option you decide to take, Can you please let us know.

        Providing you have Power of Attorney for your Mums account we can get the call barring applied for you.

        It must be a really worrying time for you and we do want to be able to help take some of the stress away.

        Gareth_L

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey David0,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear of the issues she is facing, depending on the number itself it is something that could be looked into getting blocked, with this it may be worth considering adding call barring, you can learn more about this here.

    Joe