Speaking Clock
Hi all, apologies if this has been a topic before. My mum has onset dementia & has been accruing nearly £200 a month bills phoning the speaking clock at all times of the day/night. She insists in switching off her electric clocks to save electricity, but it seems is calling the speaking clock to see if her battery clocks are at the right time, or just to hear a voice. Anyway, has anyone any ideas if the speaking clock can be blocked? I have spoken to VM & the lady was extremely rude, unhelpful & refused to pass me to a supervisor as they wouldnt take my call. She told me that pretty much it was tough as the user had made the calls & had no set duty of care. She then said it was an alarm connected to mums phone line, which she doesn't have. I spoke to a lovely guy at BT to see if they were able to give advice & sure enough they could block that number from being called as for BT customers & suggested that the provider should be able to. I live 400 miles away from my mum, so its not as easy as popping in to see her. Thanks.
You could consider fitting a trueCall Secure device to your mother's line
https://www.truecall.co.uk/category-s/117.htm
https://www.truecall.co.uk/category-s/139.htm
which would allow you to control calls in/out. The remote web service allows you to monitor calls in/out on the line.
Second hand units come up on eBay at much lower cost (with the usual caveats that apply to eBay purchases). The different models do slightly different things. I think the 'Secure' version is aimed at family members who want to administer a phone line for an older relative.