Impossible to speak to anyone at Virgin Media

Er, because as per my post you refer to, there is no Modem Mode?

I'd have thought the two were linked symbiotically and therefore self-explanatory. 😉😂

But don't worry - in typical Virgin Media fashion, after finally getting a response at 17:15 from my WhatsApp that I first commenced at 12:15 - so over five hours later today, VM have told me I was given completely false information yesterday on my two hour chat, and it's actually a further SEVEN DAYS I need to wait before a second pod can be requested.

Amazing organisation this - that they think it's perfectly fine to go a full three to four weeks total duration by then, without Security Cameras, just to ensure their "proper diagnostic processes are met".

It will be hilarious when the next seven day delay is up and I reach out to them (no doubt after another three hours on hold as it were), and they ask "What does the VM Connect App first say"?

And I reply "Do you mean the VM Connect app that you have an existing case open for with me specifically, because it won't actually, er, connect..."

What have I done.......... 😭

I've marked that as a Helpful Answer - albeit to re-mention the WhatsApp option to me when my post is already predominantly about the NINE HOURS I have so far spent on that approach, was a bit "cut and paste" in your response maybe.

But I'm glad to hear of the ring up and call possible solution - so like I say, I've marked it as helpful.  Cheers.

I have just spent 20 minutes repeatedly trying this suggested trick to speak to a human and unfortunately it no longer works, as on every occasion if you fail to choose any option in the faults submenu it tells you it is disconnecting your call.

Conversely, if you do choose an option, no matter which option you choose, you always end up with a self-service text message and a disconnection as well. 

So I repeat once again - It is virtually impossible to actually speak to someone on the phone at Virgin Media.

To be clear...

I have FOUR Huawei AX3 Quad-core mesh routers now sitting unplugged.  My previous network (BT) was fully self-managed.

And this is my preference with VW also, hence my original post elsewhere you are referencing about Modem Mode (and the lack thereof).  But in this such absence, I was therefore trying to stick with the ISP stipulated and recommended solution - wifi pods if needed - as the stop gap to potential eventual proper modem mode (it has helped to the front for the Ring Doorbell, so hopefully will do the same to the rear for my two Blink Cams and lights).

At that point I might then re-utilise my existing equipment, but being on a 2Gb Down/Up symmetric service, they no longer cut it, so when that time comes, I will likely move to WiFi 7 bit by bit (due to obvious high costs).

But for now, I require the second wifi pod, and was disappointed when after two hours on WhatsApp Chat last night to be told I need to leave it until today...

...To then spend a total time of FIVE HOURS today on WhatsApp chat today to then be told "actually that's total bollo%s and you need to leave it yet another week before messaging us for the needed second pod, and then wait around a week again for it to then arrive".  Making a total delay/time with issue, of three to four weeks.

That policy, that system, is quite frankly utterly farcical and ridiculous.  Quite aside all my wasted time to reach this point.