Need to order another Pod
The engineer who installed my system didn't bother checking the signal strength before he left, he just gave me 1 pod then left as he was finished his shift, but even with that plugged in I'm only getting 4mbps in the office room and 9mbps in the guest bedroom, I'm paying for the gig1 package so I should be able to get 3 pods, but even just 1 extra would fix my issue but trying to get in contact with anyone is impossible that's why I've turned to this as I'm desperate, only had it installed for 1 day and already not happy, I've done the samknows tests and there's no way too order the pods online that doesn't send you around in circles 😢😢😢Wifi Pods
I have been trying to contact VM about my Wifi PODS ceasing to function all of a sudden. I have checked the MAC address and it's registered to the new Hub appropriately. The light just pulses slowly constantly without connecting to the Hub. I have even mvoed the pod to a socket right next to the Hub, yet, nothing. I have been on hold with VM customer care for more than 30mins on multiple occasions over the past few days. VM chat also does return anything useful. Does anyone have another contact number for VM customer care? Or know how to order a new pod and/or additional pods?Can't order a wifi pod
I have downloaded the app and did the assessment of my rooms. while getting full signal in my living room where the hub is, and a 500 mb download speed, in my bedroom it is 14. My contract allows me to get 3 wifi pods but i am not even able to order 1 as the customer service keeps on asking me to reset the modem. Anybody knows how we can order the pods like we have the right to order one?Need to order a second WiFi pod
Hi I’m on the M250 Volt deal. I got a first WiFi pod for our kitchen and that’s doing ok (although the download speed is only 140 mbps compared to 250+ by the hub). After trying to connect in a new bedroom,I have used the VM Connect app and scanned my home again. The scan shows the download speed is only 7 mbps and upload 8mbps. Despite this there is no option to optimise my network or order a second WiFi pod. Please can someone help me order a second WiFi pod to sort out Thai new bedroom’s connection? Thanks in advanceWiFi Pod (Black) LED cycling through all colours?
Hi all, I received a WiFi Pod (Black) early last week from VM & set it up using the VM Connect app. It's placed halfway between the Hub5x router and my WiFi dead spot in my living room. Over the last few days it's LEDs have just been cycling all the colours within the space of 5 mins or so. Going from: Solid White, Flashing White, Solid Green, Flashing Green, Solid Blue, Flashing Blue, etc. I have tried turning the pod on/off and resetting it, but it's still doing the same. Any ideas?
