Wifi Pod Order
Hello, How do I go about checking the status of my WiFi pod order? I recently ordered a second pod on the app around 2 weeks ago and it said that I should be sent one in 3-5 working days. I never received any email or confirmation that this had been sent though and my app says there is no orders? When I have tried to go through the app to order one again now it says I have recently placed an order for one and should have had it delivered by now, which i haven't, and then to contact customer support. Is someone able to check on my account that there is an order for one and if I can expect delivery of this anytime soon? Thank you Mod Edit : Personal details removed
Need to order another Pod
The engineer who installed my system didn't bother checking the signal strength before he left, he just gave me 1 pod then left as he was finished his shift, but even with that plugged in I'm only getting 4mbps in the office room and 9mbps in the guest bedroom, I'm paying for the gig1 package so I should be able to get 3 pods, but even just 1 extra would fix my issue but trying to get in contact with anyone is impossible that's why I've turned to this as I'm desperate, only had it installed for 1 day and already not happy, I've done the samknows tests and there's no way too order the pods online that doesn't send you around in circles 😢😢😢Wifi Pods
I have been trying to contact VM about my Wifi PODS ceasing to function all of a sudden. I have checked the MAC address and it's registered to the new Hub appropriately. The light just pulses slowly constantly without connecting to the Hub. I have even mvoed the pod to a socket right next to the Hub, yet, nothing. I have been on hold with VM customer care for more than 30mins on multiple occasions over the past few days. VM chat also does return anything useful. Does anyone have another contact number for VM customer care? Or know how to order a new pod and/or additional pods?Can't order a wifi pod
I have downloaded the app and did the assessment of my rooms. while getting full signal in my living room where the hub is, and a 500 mb download speed, in my bedroom it is 14. My contract allows me to get 3 wifi pods but i am not even able to order 1 as the customer service keeps on asking me to reset the modem. Anybody knows how we can order the pods like we have the right to order one?
