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iammattgretton's avatar
iammattgretton
Joining in
3 days ago

WiFi Pod not reconnecting

My WiFi pod has stopped working and will not reconnect to my hub.

White light continues to flash. 

Have removed and tried to reinstall on VM Connect. 

Have restarted Hub. 

Have left pod unplugged for few minutes and then restarted in the same room as Hub but still not reconnection. 

Is there anything else to try or do I need a replacement pod?

 

 

[Mod - title edited for clarity]

1 Reply

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    If its not sorted - try the equipment activation number on  -  0800 953 9500 (follow options) and check with them.  You will need to hand, the  Model numbers,  serial numbers/MAC addresses off the barcode stickers  of all pieces of kit (photo the stickers) and also your account number