Forum Discussion

barnsleysteve71's avatar
2 years ago
Solved

WiFi pod

Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through to an Indian call centre and was told they couldn't order one for me on their systems and they would monitor my broadband for 24 hours and call me back the next day, needless to say they never did.

I have phoned twice today and both said they couldn't order one the second operator has now opened a complaint about my WiFi speed, this will now be monitored for thirty days. I have explained to all three that it's only the signal which needs boosting to the bedroom,we had the same problem with bt, they sent us one of their WiFi discs and everything was fine then.

Is there anything else I can try to get a pod???

  • Best advice possible is invest in your own Wi-Fi kit to extend coverage across the home.

  • Client62's avatar
    Client62
    Alessandro Volta

    Best advice possible is invest in your own Wi-Fi kit to extend coverage across the home.

  • Client62's avatar
    Client62
    Alessandro Volta

    "and call me back the next day" means .... 

    Cause the customer to hang up the phone so the CS operator can record call closed, customer hung up.

  • Hi barnsleysteve71 

    Thanks for posting and welcome to the community. I am sorry to hear of any WiFi speed issues.

    I'll send you a PM now to assist further.

    Best wishes.

    • JVHoney's avatar
      JVHoney
      Tuning in

      Hi John

      we have the exact same issue - we are entitled to 3 free pods via our package, only have 24Mps speed in my office, I can’t work currently. Have been on hold with virgin and speaking to chat bots for two weeks now - please help. Got through to the sales team who said they were transferring us to the ‘pods department’ an hour ago

      • doran3434's avatar
        doran3434
        Joining in

        Same problem here, took weeks to get the first booster, now we need another one and I haven’t got 3 hours spare to sit on phone. Surely if my speed test comes up as poor I should be given option to order booster on app. It shouldn’t be this hard

    • barnsleysteve71's avatar
      barnsleysteve71
      Tuning in

      Hi, you got a WiFi pod sent out to me before and I could really do with another as I'm only getting 15 - 20 Gbps when I run the scan on the app for the kitchen. Is there any chance you could sort something out as there is no way of ordering one through the app.

      Thanks Steve 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey barnsleysteve71, thank you for reaching out and I am sorry to hear you are struggling to get a pod ordered.

        I can see its been a few days since you've posted, did you manage to get one or do you still need some help? 

  • In my case the wifi tests fail due to 'no connectivity' which makes it impossible to even have the option to order a Wifi Pod - it's incredibly frustrating. There is literally no wifi anywhere other than the lounge. I am so unimpressed with how difficult Virgin has made it to boost connectivity in the house 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there AngieR9 

      Thank you so much for your post and welcome to the community forums, its great to have you here. 

      I am so sorry that you have faced this issue when trying to order Pod's. I'd be happy to take a closer look into this for you via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Thank you for chatting with me via the PM AngieR9 and I am glad to hear that this was already sorted for you with our phone teams. 

      Please do pop back to the forums in the future should you need any help and we will do all we can to help! 

  • Hi,

    Can someone help me with ordering the WiFi pod as I am getting slow Internet in my bedroom.

    Thanks

    • Akua_A's avatar
      Akua_A
      Forum Team

      Hi saurabhvekaria 

      Welcome back to our community forums and thank you for your first posts. 

      Sorry to hear you are having issues when trying to order a WiFi pod. We can understand the inconvenience caused. I can however see you were able to reach our team recently to place the order. Do you need any further help with this?

      Thanks.

  • I feel your pain! In order to get that extra signal by means of a pod you will have to pay £8 a month or take out a sim only contract at £5 @ month for 18months its an absolute farce they are a circus. I'm probably a month into trying to getbthem to send me my 3rd pod which I've paid for but like you they want to open signalncomplaints and monitor etc!!! Even though I have taken out the sim contract . I'm ready to just go into one of the shops and not leave until its sorted! The customer service with VM is beyond words 

  • Hi, I'm wanting to order another WiFi pod as I'm getting poor speeds in my kitchen (between 15 and 20 Mbps) I've run a few scans but there's still no way of ordering one through the app.

    Thanks