Forum Discussion

Grak's avatar
Grak
Joining in
2 months ago

Wifi pod help

I’m going round in circles trying to get a pod … done the connect app test and told me took me to website to order but that directs me back to the app. Tried on chat but didn’t get further than a bot. Is there any other way to get the first one sent out?

 

 

  • Stephen93's avatar
    Stephen93
    2 months ago

    What plan are you on? If your on 1gig you can get up to 3 WiFi pods free, I’ve got 3 work brilliantly, best thing to do is ring 0345 454 1111, if you’re in a new XPON area you’ll have a hub 5x, ask for the people who deal with 5x they’re the only ones who can order them, you should be put through but VM CS seems not to know who these people are, just ask to be put through, you should get there in the end,

    I ask myself though why is it so difficult to speak to someone who knows what they’re talking about, been with VM for a year & everytime I ring, WhatsApp etc.m it’s always the same, awkward

  • Grak's avatar
    Grak
    Joining in
    2 months ago
    • I’m going round in circles trying to get a pod … done the connect app test and told me took me to website to order but that directs me back to the app. Tried on chat but didn’t get further than a bot. Is there any other way to get the first one sent out?

    •  

  • Stephen93's avatar
    Stephen93
    Up to speed
    2 months ago

    What plan are you on? If your on 1gig you can get up to 3 WiFi pods free, I’ve got 3 work brilliantly, best thing to do is ring 0345 454 1111, if you’re in a new XPON area you’ll have a hub 5x, ask for the people who deal with 5x they’re the only ones who can order them, you should be put through but VM CS seems not to know who these people are, just ask to be put through, you should get there in the end,

    I ask myself though why is it so difficult to speak to someone who knows what they’re talking about, been with VM for a year & everytime I ring, WhatsApp etc.m it’s always the same, awkward

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello Grak,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to order a WiFi pod. We can help from here to get the pod ordered for you. If you'd like to go ahead, we can arrange that but would need to take some details via private message, please reply to my message, if you want to go ahead.

    Kind Regards,

    Steven_L

    • JayneH5's avatar
      JayneH5
      Joining in
      22 days ago

      Hello! I am having the same difficulties as Grak, I cannot order a Pod although my wifi is less that 30mps! Please would you be able to send me a DM so I could order one? 

    • Daviddesniper's avatar
      Daviddesniper
      Joining in
      4 days ago

      I've got the same issue with not being able to order a pod for my house. Is that something you could help with?

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 days ago

        Hey Daviddensiper, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are struggling to order a pod.

        We can help with this of course, I will send you a DM. They are free on 1GB or if you are a volt customer, otherwise £8 per month.