Wifi Pod Order

Hello,

How do I go about checking the status of my WiFi pod order? I recently ordered a second pod on the app around 2 weeks ago and it said that I should be sent one in 3-5 working days. I never received any email or confirmation that this had been sent though and my app says there is no orders?

When I have tried to go through the app to order one again now it says I have recently placed an order for one and should have had it delivered by now, which i haven't, and then to contact customer support.

Is someone able to check on my account that there is an order for one and if I can expect delivery of this anytime soon?

Thank you

Mod Edit : Personal details removed