Forum Discussion

angeevo's avatar
angeevo
Joining in
6 months ago

How to order your first Wifi pod

Hi,

can anyone tell me how to order my first wifi pod? I have two rooms in the house where the wifi drops as low as 9 most of the time, sometime it tells me I'm not connected to the wifi at all.

I have used the app numerous times & it never gives me the option to order a pod, only to upgrade my package even though I have volt. I have also tried using the website but it just takes me round & round in circles to a 'contact us' button that does nothing.

Thanks

wifi pod
  • Daniel_Et's avatar
    Daniel_Et
    6 months ago

    Hi angeevo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having and the difficulties you've had when trying to order a first WiFi Pod 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi angeevo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having and the difficulties you've had when trying to order a first WiFi Pod 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Ogerrish's avatar
      Ogerrish
      Joining in
      5 months ago

      I’m having the same trouble trying to order a booster.

    • Night4420's avatar
      Night4420
      Joining in
      5 months ago

      Virgin, please tell me why I’ve wasted 1 1/2 hours today having an online chat with your useless advisors. My query was simple regarding WiFi pods due to two weak signal spots I have in the house yet they were extremely slow replying to me and failed to understand this simple problem &why I was asking them about it. They even asked for my phone number yet when the system froze no one contacted me. Do they think I just wanted to waste 1 1/2 hours of my time? Please can someone from the UK contact me to talk through my issues?

      • Beth_G's avatar
        Beth_G
        Forum Team
        5 months ago

        Hi Night4420

        Thanks for your post, welcome back to the Community Forums, it's been a while!

        We're very sorry to hear you had a poor experience on Sunday when speaking with our team. Our livechat isn't an instant response chat service as our agents may be speaking to multiple customers at a time, but they'll always aim to respond as soon as possible. 

        I'll send over a private message so I can take your account details and help you further.

    • mattdlewis's avatar
      mattdlewis
      Joining in
      5 months ago

      Hi. I'm on Volt and also am struggling to order a pod. I've used the Connect app and there are persistent blacks pots, but I'm never prompted to order the WiFi pods. I called the number given here, but was cut off before speaking to anyone.

      Please help with ordering a first WiFi pod

       

       

      • Robert_P's avatar
        Robert_P
        Forum Team
        5 months ago

        Hello mattdlewis

         

        Sorry to hear of the problems ordering a Pod via the Connect App or when speaking to the team. We're happy to help via the forums and welcome to the community.

         

        I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Kruk's avatar
    Kruk
    On our wavelength
    5 months ago

    Try here:

    https://www.virginmedia.com/support/help/change-my-package/my-current-package/offers

    Select WiFi booster if you can see it on the list.

    Please note:

    Our superfast WiFi guarantee (backed up by our WiFi Pods if needed) is included at no extra cost with our Gigabit Fibre Broadband and Volt packages.

    You can also add WiFi Max to our M50 to M500 Fibre Broadband packs without Volt for £8 a month, and we’ll send you your first WiFi Pod. Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use your WiFi, and automatically tackle issues before you need to.

  • Hesbro73's avatar
    Hesbro73
    Joining in
    4 months ago

    Hi Team,

    I am having the same problem as all these other customers. I have bedrooms that only get 15Mb download at the doorway then nothing once in the room. Connect app does even not connect to Wi-fi once in the rooms. The connect app just sends me round in circles when attempting to order Pods. I've read I'm eligible since I'm on a Volt and 1gig broadband packages as quoted on VM webpage. Please help with a route where I can order some pods.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      4 months ago

      Hi Hesbro73 👋

      A warm welcome to our Community Forums and thanks for your post. 

      I am sorry to hear of the coverage issues. 

      I'd love to take a closer look into this for you so will pop you a PM 📩 now and we can take it from there.

      Speak soon!

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      4 months ago

      Thanks for your time via PM Hesbro73 

      As discussed the WiFi Pod has now been ordered for you 🙂

      Once you receive it, please follow the steps listed 👉 here on how to get it set up.

      Let me know if you need anything else.

      • charlieannear's avatar
        charlieannear
        On our wavelength
        4 months ago

        Hi, I also need to order a WiFi pod please as I have installed a WiFi security camera which can't get a good signal from my Hub 5 or my existing Pod..
        As last time, I can't get the Connect app to complete the ordering process for me, and last time you (assuming Ayisha_B is a real person!) were able to order and send me one! 
        As I understand it, I'm entitled to 2 Pods n my current package- please could you send me another?

  • sianf86's avatar
    sianf86
    Joining in
    3 months ago

    Also having the same issue. Can someone contact me please?

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      3 months ago

      Hi sianf86 thanks for your post although we're sorry to hear of your concerns raised here.

      We do wish to help here so please expect a PM from us to arrive shortly so we can assist, and respond directly when you can!
      Many thanks

  • GShingler's avatar
    GShingler
    Joining in
    2 months ago

    Hi, I've been trying to order wifi pods that I am eligible for. I've used the VM connect app to scan but not receiving any prompts or info on how to order the wifi pods as outlined in the guide. 

    Please can I have some assistance with ordering these?

     

  • Tany786's avatar
    Tany786
    On our wavelength
    2 months ago

    I have the same issue as you my Wifi Drops to 5 & 6 in two  of the rooms.  I've gone through the same motions as you and so far I have not been able to order the Wifi Pod....Can some one please help???

    Thanks in advance !!

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 months ago

      Hello Tany786,

      Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your WiFi connection and trying to order a WiFi pod. 

      I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L