Forum Discussion

tomwatts07's avatar
tomwatts07
Joining in
21 days ago

Can’t track my order or create account

Hello, 

I placed an order for my router to be delivered on the 26th of December, received email confirmation and been told that it should arrive by the 30th of December. 

it’s now days since it was supposed to be delivered, I haven’t received any further information and I can’t track my order because I can’t log into my account because it asks me for account number and area code which I don’t yet have. 

please help me I am supposed to start working from home very soon!!! 

 

  • newapollo's avatar
    newapollo
    21 days ago

    Hi tomwatts07

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • newapollo's avatar
    newapollo
    Very Insightful Person
    21 days ago

    Hi tomwatts07

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

    • tomwatts07's avatar
      tomwatts07
      Joining in
      21 days ago

      Thank you, they sorted this out for me. I ordered through a third party comparison site and something happened on their end so the order had not gone through properly despite me receiving all the documentation. 
      cheers! 

      • newapollo's avatar
        newapollo
        Very Insightful Person
        21 days ago

        That's good news. Thanks for updating the thread tomwatts07 

        If you do need any further help just holler.