Forum Discussion

angeevo's avatar
angeevo
Joining in
7 months ago
Solved

How to order your first Wifi pod

Hi, can anyone tell me how to order my first wifi pod? I have two rooms in the house where the wifi drops as low as 9 most of the time, sometime it tells me I'm not connected to the wifi at all. I ...
wifi pod
  • Daniel_Et's avatar
    Daniel_Et
    7 months ago

    Hi angeevo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having and the difficulties you've had when trying to order a first WiFi Pod 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

Ayisha_B's avatar
Ayisha_B
Forum Team
5 months ago

Thanks for your time via PM Hesbro73 

As discussed the WiFi Pod has now been ordered for you 🙂

Once you receive it, please follow the steps listed 👉 here on how to get it set up.

Let me know if you need anything else.

charlieannear's avatar
charlieannear
On our wavelength
5 months ago

Hi, I also need to order a WiFi pod please as I have installed a WiFi security camera which can't get a good signal from my Hub 5 or my existing Pod..
As last time, I can't get the Connect app to complete the ordering process for me, and last time you (assuming Ayisha_B is a real person!) were able to order and send me one! 
As I understand it, I'm entitled to 2 Pods n my current package- please could you send me another?

  • Carley_S's avatar
    Carley_S
    Forum Team
    5 months ago

    Hi charlieannear 

    Welcome back to the community forums

    Sorry to hear you're having issues connecting your security cameras to the network. 

    Security cameras are tricky ones as some like certain networks, so a second pod might not help, but we can go through some checks. 

    Does the camera connect at all to the network?

    If so, can you please run a speed test for us in the room where the camera is located and we'll be able to advise/assist further. 

     

    • charlieannear's avatar
      charlieannear
      On our wavelength
      5 months ago

      Hi Carley_S

      Yes the camera connects to my network but it's a long way from the Hub and the other pod, and so it isn't a great connection.

      I've just run a test the the Connect App and saved the results. It indicates everything is good, however, that doesn't correspond with what the camera reports. It says it struggling with signal strength.

      Also, while we're at it, speed tests indicate that during the working day my download speed  is only about a quarter of the download speed I should be getting on the package I'm on. 

      Many thanks,
      Charlie

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        5 months ago

        Hi charlieannear 👋.

        Thanks for the update on this, we would need to bring you in for a private message so that we can look into this a little further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina