Forum Discussion

tjbuk-vm's avatar
tjbuk-vm
Tuning in
2 years ago

WiFi Pods order

Hi, I ordered WiFi Pods by calling 150 a few days ago and was expecting some kind of email confirmation by now. Is someone from VM here who is able to check the order at all?  Tim

  • Thanks for coming back to us tjbuk-vm and I'm glad that you have been able to get this sorted.

    Please let us know how it goes, once you get your pod.

    Kind Regards,

    Steven_L

  • Still no email confirmation and nothing new showing on my package section of VM website. Can someone poke the ordering bear for me please?

  • Nothing from VM via email or text regarding my pods order and nothing from any of the VM forum members either. Can I message them direct?

  • Think I'm sorted now. Used the VM chat function on the support pages and finally got to a human.

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us tjbuk-vm and I'm glad that you have been able to get this sorted.

      Please let us know how it goes, once you get your pod.

      Kind Regards,

      Steven_L

      • tjbuk-vm's avatar
        tjbuk-vm
        Tuning in

        Can please check they are sending 3 pods as agreed with the original operator I spoke to on 150 due to the problems with signal in all 3 rooms in my 2 storey extension?

        Don't to have the hassle of having to get extra after the event.

        Thanks

  • Hi, I am also having problems ordering a pod. I started a topic but no one has responded. I have pasted my posts below, can anyone help? 

    I need to order a pod. I have done the test on VM connect and have poor wifi in part of our house, but no option on app to order a pod (I have followed previously posted instructions but the option to order just isn't there). I called Virgin and they informed I was eligible for a pod as a Volt customer but they needed to put me through to another team to order this. I was then put on hold to wait for this other team but after 45 minutes of listening to the same music over and over there was no answer, not even any reassurance that I was still on hold and that someone would answer eventually. How on earth do you get hold of one of these pods? It seems lots of people have the same issues.

    Post 2:

    Can anyone help me with this? I have just called Virgin again to finish the process started two days ago and order a pod. I explained all the above and the person I spoke to this time insisted on starting the whole process from scratch and came to the conclusion that my I need to monitor my connection and he could not order a pod for me. I explained that the connection to the rooms concerned has always been bad over several years and "monitoring" it is not going to improve the situation. I also explained that I had already been told I could have a pod and asked what had changed. He couldn't really answer me and we just went round in circles. He said the only way to order a pod is via the Connect App, but I had already explained to him that I had tried that and I don't receive an option to order a pod despite the app detecting a poor signal. Please help, this is all very frustrating. It is like Virgin don't want customers to have the wifi they are paying for!

     

     

     

    • Bionicbone's avatar
      Bionicbone
      Tuning in

      Did you ever resolve this?

      I'm having the exact same issue, starting to get a bit fed up with Virgin less than 4 days in.

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Hey Bionicbone,

        Welcome to the Community Forums and thanks for the post.

        Sorry to hear you have been having this issue in trying to get Pods, I can see you have spoke to the team after making this post, were they able to go about resolving your issue?

        Joe

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)

      Hey Cyanetta,

      Thanks for getting back to us here,  I can see that my colleagues have spoken to you in the other thread that you have posted, were they able to go about resolving your issue? 

      Joe

  • Update: POD received and its like magic!!!  Plug in a go, no config and resolved all my issues, I have gone from 5-18mbps to 261mbps in my hard to reach area.

    I wish it had not take so much hastle to get a POD when they are advertised as available as part of the package, it should not be so difficult and Virgin MUST DO BETTER in the area!!!  It's a shame, it ruined what would have been a 5 STAR set up and service.

    NOTE: I am not sure if it was more difficult for me as Virgin supplied an 5x router which is handled by a different technical team.

  • Good morning.

    I have just received my Hub3 device and have installed it and done a speed test in every room. The device is in the holway and I have a great signal - 462 Mbps on the ground floor level.

    But when I go up to the first floor it goes from 462 to 22 MBps, but it still shows me a great signal. I don’t think 22 Mbps would be enough for online streaming. 
    Is there any chance I could order 1 wifi pod? It says on my package I am entitled to 3 free ones, but I couldn’t find a way to order one. 

    Could someone help out please? I would want to explore this option first before looking into buying a wifi enhancer. Looked online and there are a few good ones (TP link AC2600).

    Thank you in advance!  

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Hey Raduku Thanks for reaching out to us on the Virgin Media community! 👋🏼

      I'm sorry to hear about the issues with the Wi-Fi connection being weak in other areas of the house.
      I will assist you further and help get this pod sent out.

      I shall send a private message to further assist.

      Kind regards,
      Ilyas.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Thanks for speaking with us today Raduku on the forums. 👋🏼

      I'm glad we have been able to order out a Wi-Fi pod.
      As advised - let us know if you need anything else and we'll help where we can.

      Let us know how it goes with the pod once it arrives.

      Kind regards,
      Ilyas.

    • Bionicbone's avatar
      Bionicbone
      Tuning in

      Yes, either by phone or someone will get back to you on here and order them for you

  •  

    Hi, 

    'm struggling to get good wifi signal in the rooms upstairs, done a quick check with the VM connect app and in parts of one room it's goes down to 1Mbps.

    he hub 3 rooter is sitting downstairs in the living room with no obstructions. 

    Is there any chance I could order 1 wifi pod? It says on my package I am entitled to 3 free ones, but I couldn’t find a way to order one. 

     

    Could someone help out please? I would want to explore this option first before looking into buying a wifi extender. 

     

    Thank you in advance!  

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello ClausB,

      Thanks for your first post and welcome to our Community.
      Sorry to hear you are having an issue with ordering pods.

      There should be the option on our Connect App to order the first one .It can be a bit temperamental at times though.
      I'd like to take a look into this for you and get one sent out.
      If you don't mind, I will need to send you a private message to pass security. 
      If you can check your logo at the  top right of your screen that would be great. 
      Regards     
      Gareth_L