WiFi Pods order

Still no email confirmation and nothing new showing on my package section of VM website. Can someone poke the ordering bear for me please?

Nothing from VM via email or text regarding my pods order and nothing from any of the VM forum members either. Can I message them direct?

Think I'm sorted now. Used the VM chat function on the support pages and finally got to a human.

Hi, I am also having problems ordering a pod. I started a topic but no one has responded. I have pasted my posts below, can anyone help? 

I need to order a pod. I have done the test on VM connect and have poor wifi in part of our house, but no option on app to order a pod (I have followed previously posted instructions but the option to order just isn't there). I called Virgin and they informed I was eligible for a pod as a Volt customer but they needed to put me through to another team to order this. I was then put on hold to wait for this other team but after 45 minutes of listening to the same music over and over there was no answer, not even any reassurance that I was still on hold and that someone would answer eventually. How on earth do you get hold of one of these pods? It seems lots of people have the same issues.

Post 2:

Can anyone help me with this? I have just called Virgin again to finish the process started two days ago and order a pod. I explained all the above and the person I spoke to this time insisted on starting the whole process from scratch and came to the conclusion that my I need to monitor my connection and he could not order a pod for me. I explained that the connection to the rooms concerned has always been bad over several years and "monitoring" it is not going to improve the situation. I also explained that I had already been told I could have a pod and asked what had changed. He couldn't really answer me and we just went round in circles. He said the only way to order a pod is via the Connect App, but I had already explained to him that I had tried that and I don't receive an option to order a pod despite the app detecting a poor signal. Please help, this is all very frustrating. It is like Virgin don't want customers to have the wifi they are paying for!

Update: POD received and its like magic!!!  Plug in a go, no config and resolved all my issues, I have gone from 5-18mbps to 261mbps in my hard to reach area.

I wish it had not take so much hastle to get a POD when they are advertised as available as part of the package, it should not be so difficult and Virgin MUST DO BETTER in the area!!!  It's a shame, it ruined what would have been a 5 STAR set up and service.

NOTE: I am not sure if it was more difficult for me as Virgin supplied an 5x router which is handled by a different technical team.

Good morning.

I have just received my Hub3 device and have installed it and done a speed test in every room. The device is in the holway and I have a great signal - 462 Mbps on the ground floor level.

But when I go up to the first floor it goes from 462 to 22 MBps, but it still shows me a great signal. I don’t think 22 Mbps would be enough for online streaming. 
Is there any chance I could order 1 wifi pod? It says on my package I am entitled to 3 free ones, but I couldn’t find a way to order one. 

Could someone help out please? I would want to explore this option first before looking into buying a wifi enhancer. Looked online and there are a few good ones (TP link AC2600).

Thank you in advance!  

How did you managed to order them?

Hi, 

'm struggling to get good wifi signal in the rooms upstairs, done a quick check with the VM connect app and in parts of one room it's goes down to 1Mbps.

he hub 3 rooter is sitting downstairs in the living room with no obstructions. 

Is there any chance I could order 1 wifi pod? It says on my package I am entitled to 3 free ones, but I couldn’t find a way to order one. 

Could someone help out please? I would want to explore this option first before looking into buying a wifi extender. 

Thank you in advance!