wifi pod

20 Topics

Wifi Pod Order
Hello, How do I go about checking the status of my WiFi pod order? I recently ordered a second pod on the app around 2 weeks ago and it said that I should be sent one in 3-5 working days. I never received any email or confirmation that this had been sent though and my app says there is no orders? When I have tried to go through the app to order one again now it says I have recently placed an order for one and should have had it delivered by now, which i haven't, and then to contact customer support. Is someone able to check on my account that there is an order for one and if I can expect delivery of this anytime soon? Thank you Mod Edit : Personal details removed
Ebarton1992
14 days ago Place Networking and WiFi
26Views
0likes
1Comment
WiFi Pod not reconnecting
My WiFi pod has stopped working and will not reconnect to my hub. White light continues to flash. Have removed and tried to reinstall on VM Connect. Have restarted Hub. Have left pod unplugged for few minutes and then restarted in the same room as Hub but still not reconnection. Is there anything else to try or do I need a replacement pod? [Mod - title edited for clarity]
Solved
iammattgretton
3 months ago Place Networking and WiFi
59Views
0likes
2Comments
Noisy wifi pod
Brand new wifi pod is very noisy when plugged in, tried to get through to customer service but couldn’t resolve the issue.
Blues57
4 months ago Place Networking and WiFi
59Views
0likes
2Comments
WiFi Pod not connected to new Hub 5x
Hello, We had a "health check" engineer visit yesterday, and one of the things he did was switch our Hub 5 for a Hub 5x. Everything's good, except our WiFi Pod which does not seem to be connected to the new Hub. It is displayed as Offline in the Virgin Media Connect app, but instructing it to reboot through the app seems to work. Could we get the WiFi pod updated to work with the new Hub please?
Solved
Time042
4 months ago Place Networking and WiFi
292Views
0likes
5Comments
Need to order another Pod
The engineer who installed my system didn't bother checking the signal strength before he left, he just gave me 1 pod then left as he was finished his shift, but even with that plugged in I'm only getting 4mbps in the office room and 9mbps in the guest bedroom, I'm paying for the gig1 package so I should be able to get 3 pods, but even just 1 extra would fix my issue but trying to get in contact with anyone is impossible that's why I've turned to this as I'm desperate, only had it installed for 1 day and already not happy, I've done the samknows tests and there's no way too order the pods online that doesn't send you around in circles 😢😢😢
fluffy3267
5 months ago Place Networking and WiFi
67Views
0likes
4Comments
Wifi Pods
I have been trying to contact VM about my Wifi PODS ceasing to function all of a sudden. I have checked the MAC address and it's registered to the new Hub appropriately. The light just pulses slowly constantly without connecting to the Hub. I have even mvoed the pod to a socket right next to the Hub, yet, nothing. I have been on hold with VM customer care for more than 30mins on multiple occasions over the past few days. VM chat also does return anything useful. Does anyone have another contact number for VM customer care? Or know how to order a new pod and/or additional pods?
RJ5103082
6 months ago Place Networking and WiFi
86Views
0likes
5Comments
Impossible to speak to anyone at Virgin Media
Three days ago it took me over two hours to get an actual agent on WhatsApp. Last night it took me another two hours in relation to a wifi pod. After all of that they said they could not help order a second wifi pod just then as I needed to wait until today so the first was processed on the system. Today it took THREE HOURS to finally get an Agent on WhatsApp. But in the meantime earlier this morning the VM Connect App now fails to see my hub. So I made the mistake of telling the agent about that problem first to try and get that bit fixed. Then when he had finished dealing with that issue and said he would pass it on to Tech Support with a 5 day turnaround time, the agent asked me if there was anything else they could help with. The timestamp for this question was 15:15. I started to type a message explaining my real reason for messaging about the second wifi pod requirement, and posted this with a timestamp of 15:16 - only to learn the Agent hadn't even gave me a single solitary minute to answer his question, and instead had closed the conversation! Absolutely disgusting customer service. It now tells me there is at least a 102 minute wait time for an agent. FIVE HOURS to speak to someone at VM? Are you for real. Worse though - I tried ringing up instead therefore - my first experience of contacting VM by phone... And have discovered that it is actually impossible to speak to VM for real by phone. Every single way I try to speak to an agent - whether I choose a Technical Issue, a Billing Issue, or any of the other menu choices, the end result is always a "Thanks for calling VM - we have sent you a text message with useful information" - and then an automatic call termination. What on earth are you playing at Virgin Media. It shouldn't need NINE hours so far of my time on to WhatsApp Chat, just to order the essential second wifi pod. Do you really think that is acceptable customer service?
Solved
Patrick_Rice
7 months ago Place Networking and WiFi
19KViews
4likes
12Comments
Can't order a wifi pod
I have downloaded the app and did the assessment of my rooms. while getting full signal in my living room where the hub is, and a 500 mb download speed, in my bedroom it is 14. My contract allows me to get 3 wifi pods but i am not even able to order 1 as the customer service keeps on asking me to reset the modem. Anybody knows how we can order the pods like we have the right to order one?
eda_anil
7 months ago Place Networking and WiFi
80Views
0likes
6Comments
Worse connection with white WiFi pod (Hub 5)
Since Virgin installed 500MB broadband with a Hub 5 towards the end of last year we have had multiple issues with loss of connection and big drops in speed when only a short distance from the router. Lots of back and forth, some helpful in the call centre and some not so much but the connectivity issues appear to have been fixed by doing a simple hard reset of the Hub. We reset the Hub the evening on the advice off the call centre the day an engineer came to try to address the issues as were still experiencing connection issues that evening so not sure why the engineer didn't try this himself. However, on a previous call at the end of last year we decided to try a WiFi pod to see if that helped with the speed loss (and connection loss, though that appears to have been fixed now). Strangely, when having the pod switched on, the connection is actually worse. For example, in one room without the pod switched on there's no loss at 500MB but with the pod switched on actually goes down to 200MB. Virgin are charging £8 a month for this pod which the call centre said would include support if it wasn't working, however in subsequent calls they don't seem to be acknowledging that there's an issue that needs to be fixed so am a bit stuck on where to go from here. Has anyone else had the same issue? I also need to know how to potentially cancel this if there's no fix but ideally want to make that decision once I know whether or not it's actually working. Basically, there's a room next to the room which has the router in it where I'm getting a loss from 500MB to around 180MB and would love for this booster to make a difference. Unless it's the Hub itself? Any thoughts much appreciated!
Solved
AdS4
7 months ago Place Networking and WiFi
583Views
0likes
11Comments
Need to order a second WiFi pod
Hi I’m on the M250 Volt deal. I got a first WiFi pod for our kitchen and that’s doing ok (although the download speed is only 140 mbps compared to 250+ by the hub). After trying to connect in a new bedroom,I have used the VM Connect app and scanned my home again. The scan shows the download speed is only 7 mbps and upload 8mbps. Despite this there is no option to optimise my network or order a second WiFi pod. Please can someone help me order a second WiFi pod to sort out Thai new bedroom’s connection? Thanks in advance
Justabaggins
10 months ago Place Networking and WiFi
277Views
0likes
2Comments