WiFi Pods Not Connecting
I’ve been trying for a long time now. Got a brand new hub 5, everything is working fine apart from my video doorbell which stops working as soon as you put it outside…ergo pointless. They sent me a pod. I’ve plugged it in all over the house, eventually trying in the same room as the hub, just over 3 metres away with nothing in between. Still the pod just flashes when I plug it in and never connects. Tried on my desktop (Mac) and via the VM App. I’ve reset everything twice and deleted and downloaded everything again…same result every time. Online chat got nowhere either and I don’t work hours conducive to calling in. Anyone help?WiFi Pod and Hub 5 connection issue
I'm trying to get my existing WiFi Pod to connect to my new Hub 5. I spent all day yesterday trying to speak to someone via phone and via messenger service and just kept going round in circles. I've read on other posts on here that I need to get VM to re-pair the pod to my new hub. Any ideas how I can get to speak to someone to do this?! Any help appreciated!First wifi pod has not given my house full coverage (Gig1 package)
I have just moved into a new house which has struggled for connection throughout the house. We had a wifi pod delivered which has partially improved the issue but there are still areas of the house with little to no connection. I did the wifi speed tests on the Connect App but don't have the option to order additional pods. I read we need to have had the first pod for a certain amount of time for this option? Considering there are still areas of the house with zero connection I think this matter is fairly urgent but I can't seem to find any urgent remedies. I was told that this package (Gig1) means I am eligible for more pods so I don't know why their is no option to order them. Very disappointed with the VM experience so far, starting to wish I considered BT.Wifi Pod Order
Hello, How do I go about checking the status of my WiFi pod order? I recently ordered a second pod on the app around 2 weeks ago and it said that I should be sent one in 3-5 working days. I never received any email or confirmation that this had been sent though and my app says there is no orders? When I have tried to go through the app to order one again now it says I have recently placed an order for one and should have had it delivered by now, which i haven't, and then to contact customer support. Is someone able to check on my account that there is an order for one and if I can expect delivery of this anytime soon? Thank you Mod Edit : Personal details removed
