To say I am frustrated is an understatement! New customer who needs to register my account but getting potty-mouthed with the impossible to navigate computerised voice that seems unable to understand that I need to register my account, and just sends me around in circles. Been passed around multiple options that I don't want and still unable to get to where I need to be.
Can I speak to a human ????
Choose the option; thinking of leaving us. You will be put through to retentions.
if you are still within your cooling off period, I recommend leaving. They don’t care and officially have the worst customer service in the country, according to Which.
Here's how you might be able to reach a human at Virgin Media:
1. Call Virgin Media Customer Support: Dial 0345 454 1111, or 150 on a Virgin landline and when the automated system starts, repeatedly say Speak to an agent or Speak to a human. This can sometimes bypass the automated options.
2. Social Media: Reach out to Virgin Media on platforms like Twitter (@virginmedia) or their official Facebook page. Many people find they get faster responses from the social media team.
3. Online Chat: Visit the virginmedia.com/support/help/contact-us and try using their live chat feature during their support hours.
Wait here and ask if one of the Forum team could look into it for you, it could take a few few days for one of the Forum team to respond.
Forum TeamHello rhj2112,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to setup your online account and trying to speak to the team. What issues are you having trying to setup your online account?
Kind Regards,
Steven_L
Bots are going to be the death of me, something has to be done, we need an uprising, when will companies realise how bad they are.
Forum TeamHi Kiwibloke,
We aren't bots here 😊
If you could kindly tell us what it is you need help with today, we'd be happy to help you.
Please pop back to us when you can.
