To say I am frustrated is an understatement! New customer who needs to register my account but getting potty-mouthed with the impossible to navigate computerised voice that seems unable to understand that I need to register my account, and just sends me around in circles. Been passed around multiple options that I don't want and still unable to get to where I need to be.
Can I speak to a human ????
Choose the option; thinking of leaving us. You will be put through to retentions.
if you are still within your cooling off period, I recommend leaving. They don’t care and officially have the worst customer service in the country, according to Which.
Here's how you might be able to reach a human at Virgin Media:
1. Call Virgin Media Customer Support: Dial 0345 454 1111, or 150 on a Virgin landline and when the automated system starts, repeatedly say Speak to an agent or Speak to a human. This can sometimes bypass the automated options.
2. Social Media: Reach out to Virgin Media on platforms like Twitter (@virginmedia) or their official Facebook page. Many people find they get faster responses from the social media team.
3. Online Chat: Visit the virginmedia.com/support/help/contact-us and try using their live chat feature during their support hours.
Wait here and ask if one of the Forum team could look into it for you, it could take a few few days for one of the Forum team to respond.
Forum TeamHello rhj2112,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to setup your online account and trying to speak to the team. What issues are you having trying to setup your online account?
Kind Regards,
Steven_L
Bots are going to be the death of me, something has to be done, we need an uprising, when will companies realise how bad they are.
Forum TeamHi Kiwibloke,
We aren't bots here 😊
If you could kindly tell us what it is you need help with today, we'd be happy to help you.
Please pop back to us when you can.
I managed to get through to humans after over an hour and then began using 'speak to an agent' - this was near the beginning when they ask to say in a few words what you want.
Mind you speaking to humans was pretty poor too - I spoke to 3 of them.
Partly due to the fact I couldn't remember my memorable word (despite correctly responding to their item re 3 password letters, which they said were all wrong even though I logged on with them). Then they disputed that my bill due date didn't have a date on it but only had the word 'NOW'. I eventually got fed up of being patronised by the last guy and cut him off (he disputed there were issues with stuff I asked about). Am still at a loss as to how I can have a memorable word that has 12 letters too
Forum TeamHi FrankieBeee,
Thanks for coming back here.
I can see my colleague has already replied to your other thread here: Struggling to speak to a human being
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at the reply on the other thread and stick with that one so we keep all the information in one place.
Thanks,
