Struggling with contacting Virgin

Hi, I have been having some issues speaking with Virgin. I arranged to have my services disconnected on 3 March as I was out of contract and only want to have broadband now. And for some reason they won’t let you switch from a package to broadband only.  

So I was going to look for another provider when I got a text from Virgin (I checked the number to make sure it was official) offering a promising broadband deal and saying to either call or use online chat. As I was interested, I used the online chat and the person I spoke to said there had been no text and could only offer the same deals as before. I tried again and a different person said they would get someone to contact me about it either by text or WhatsApp (my preferred methods of communication). Several days later I am still waiting to hear from someone, no one even reads any WhatsApp messages I send and my services have been disconnected.

I know I could phone but I am autistic and find phone calls very challenging. I am already overwhelmed and distressed trying to sort this out. Do I just give up or is there anything else I can try? That isn’t the phone…..haha.