Sky cinema ad on
I have subscribed to the sky cinema ad on with my package and I’m not able to access it on my tv?
Can anyone help?
Forum Discussion
5 Replies
How did you place the order for the Sky Cinema add on?
Changes made over the phone are usually actioned immediately (unless the change also involves new equipment, in which case that won't complete until you've received and activated the new equipment)
Once you've agreed to the terms and conditions for any online renewals/regrades, or any changes made through My Virgin Media, or via an email offer that was sent to you, the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.
Once it's been 14 days, if the add on/new contract hasn't been put in place, pop back and update this thread and a member of the forum team will be able check things further for you.
Thank you for the reply.
I ordered the add on through the app. I then had an email saying it had happened. Just wondered how long it took to go through though.
Hi again Rach12
If the email says the add on has been activated then I suggest rebooting your set top box.
I've just noticed your other thread <here> about the red light on your hub 3. If you are in modem mode and using a 3rd party router then the light does look magenta or red.
However if you aren't using a 3rd party router then it might be a sign of over-heating. To check that remove any ethernet cables that are connected to the hub, then press the reset button on the hub for a timed 60 seconds and then allow it a couple of minutes to fully reboot before re-connecting any ethernet cables.
If the light is still red following that then it should be swapped out for another hub.
Thank you.
I have tried all that you have suggested. Red light still on and still no sky cinema yet.
hopefully someone can message me about a new hub.
