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BuzzSuffer's avatar
BuzzSuffer
Joining in
23 days ago
Solved

Sky Cinema added but Channels Greyed Out

I upgrade my VM package yesterday evening, 1/9 at around 6pm, and Sky Cinema was added. However the channels are still greyed out.

Is their normally a delay in them being available or should it be more or less instant?

I am due to have a new Hub and Tivo box so not sure whether that is something that might affect it.

  • The answer depends how you made those changes. If you did them by phone with a CS agent, the channels are normally activated immediately before you even finish the call. If you requested them via a self-service method, the request goes into a queue and can take "upto a couple of days" to be completed.

    On a TiVo or V6, follow Home > Help & Settings > Help > TV Care > I'm missing some channels to re-synch your EPG with your account, and be sure.

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    The answer depends how you made those changes. If you did them by phone with a CS agent, the channels are normally activated immediately before you even finish the call. If you requested them via a self-service method, the request goes into a queue and can take "upto a couple of days" to be completed.

    On a TiVo or V6, follow Home > Help & Settings > Help > TV Care > I'm missing some channels to re-synch your EPG with your account, and be sure.

    • BuzzSuffer's avatar
      BuzzSuffer
      Joining in

      Thanks.

      I did it over the webchat so I assume that could be a couple of days.

  • Hey BuzzSuffer, thank you for reaching out and we are sorry to hear about your Sky Channels not working.

    As mentioned it does depend how you did the upgrade.

    Have they managed to come online yet?

    • BuzzSuffer's avatar
      BuzzSuffer
      Joining in

      Hiya.

      Not yet.

      I got the new hub yesterday and did notice that the contract starts date says the 4th September. Maybe it is a few days from the 4th.

      I'll see how it goes over the weekend.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Glad to hear this, and thank you for the update BuzzSuffer.

      If you need anything in the near future you know where to find us :)