Forum Discussion

Rach12's avatar
Rach12
Settling in
3 days ago

Solid red light on virgin media hub 3.0

For over a month now my virgin media hub light has been slowly turn in red. It is well ventilated. Now having issues with broadband and tv. Please help.

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    6 hours ago

    Hey Rach12, thank you for reaching out and we are so sorry to hear about your red light issues.

    Please try these steps for us whilst we send you a DM. 

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.