Forum Discussion

Robertos42's avatar
Robertos42
Dialled in
3 months ago
Solved

Delete Secondary eMail addresses

I have 2 secondary email adddresses which are no longer used, since emails migrated to a different email provider.  I need to delete, or have deleted these secondary emails but cannot see a way to do it.  Can someone please show me how to do it, or do it for me.

I have carried out the 'new' login procedure and since then, the easy way to carry out this operation has been removed.

Thanks in advance

  • Daniel_Et's avatar
    Daniel_Et
    3 months ago

    Hi Robertos42, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

4 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    3 months ago

    Hi Robertos42, thank you for your post.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    3 months ago

    Hi Robertos42, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

  • Akami's avatar
    Akami
    Tuning in
    13 days ago

    Hi

    I have a secondary email address (ntlworld.com) that has been hacked and VM have been trying to delete it since 9th September,  but as at today's date, they have not been able to. Some of the staff say it can be done but by the IT Team and some of the staff have said it cannot be deleted.  

    According to GDPR legislation in the UK, I should be able to have this email address deleted

     

    Please help

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      12 days ago

      Hi Akami 👋 Welcome to the community forum! Thanks for joining this thread and making your first post. 

      Sorry to hear you've been having some difficulties getting an email address deleted. I will send you a PM to confirm a few details so we can investigate this further, and offer some support. If you can please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering support. 

      We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞