Forum Discussion

BEF's avatar
BEF
Up to speed
2 years ago
Solved

deleting unknown email addresses

How do I delete a long list of email addresses which I find every time I click on the To: box to type in my email?

They all begin with my email and are followed by a load of random letters and then underneath it reads External Contact. I have tried looking for them in the address book but they are not showing there?

I can show a screen shot if it helps.

  • BEF's avatar
    BEF
    2 years ago
    Hi,
    Thanks for your help! I have found the offending emails in Collected Addresses almost 4 thousand of them?! dating  back years...
     
    Brarn
  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi BEF 👋🏼. 

    Thank you for posting, welcoming you back onto our community forum 😊. 

    Sorry to see you are unable to delete certain emails ☹.

    Are you trying this on a webpage or through an app like outlook?  

    Let us know we are here to help. 

    • BEF's avatar
      BEF
      Up to speed
      2 years ago

      Hi Arissa, I'm not quite sure what that means. I usually click on my "VM Mail" from my frequently visited icons then click on my email and enter my password then I'm into virgin.mail.com. my email address is @ntlworld.com.

      Sorry to be vague...

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    It maybe of help to view the screenshot. Consider redacting any personal information from your screenshot and posting it here.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • BEF's avatar
      BEF
      Up to speed
      2 years ago

      Hi, pardon my ignorance but how do I add the screenshot for you to view...

      • 用心棒's avatar
        用心棒
        Very Insightful Person
        2 years ago
        BEF wrote:

        Hi, pardon my ignorance but how do I add the screenshot for you to view...

        When replying from:

        • desktop version of site, select the camera icon from formatting toolbar
        • mobile version of site, select the picture frame icon from formatting toolbar
  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Regrettably the screenshot fragment is of no help.

    Are you using Virgin Media Mail (webmail)? This can be determined by confirming the address shown in your browser's location field begins https://mail.virginmedia.com/appsuite

    When selecting the To field do you see a similar listing in a pop-up dialogue box:

    When searching the address book for External make sure the All Folders option is selected:

    • BEF's avatar
      BEF
      Up to speed
      2 years ago
      Hi,
      Thanks for your help! I have found the offending emails in Collected Addresses almost 4 thousand of them?! dating  back years...
       
      Brarn