No word on my Volt o2 Migration.
Good afternoon, I upgraded my package on Monday 11th August to Volt 1, I have signed both the VM and o2 digital contracts during the upgrade process. Provided a PAC Code to transfer my number from my pervious provider and expected to receive a new sim card from o2 relatively quickly. My broadband upgrade has been done as part of the change, and my mobile plan shows as "Not included" as per the attached screenshot. I have had no updates or notification from VM or o2 since the contract email on the 11th August, and have since been billed again by the previous sim provider, therefore I'm looking an update, or at least clarification on this progress. I am also aware that the PAC code I supplied has an expiry date. Many thanks.
Pulling my hair out over this service
I am already with Virgin on broadband. On the 11th I signed up to Volt O2 sim and cancelled my sim in EE. Yesterday I received an email from 'Virgin Media Websales'. The email said "We'd like to talk to you as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500." I tried this number and it didn't work, it says its no longer in use. I tried calling Virgin but the switchboard kept taking me round and round in circles without letting me speak to a bloody human!! And then it hung up telling me I can get help online!! I tried the VM webchat and the unhelpful person on the other side took 10 mins each reply just to tell me they cant help and I need to talk to someone at O2. I called their support and they said they cant find anything under my name, number or email on their end and to contact Virgin!!! I am literally at my wits end with this customer service and about ready to take up EE's offer to stay with them and cancel my broadband here too. They will pay for cancellation fees and all. Can someone please help me sort this issue out as the alternative is me going to the FOS for a complaint and cancelling my service with Virgin.Activating Volt benefits
Good morning :) A few weeks ago, my service with Virgin Broadband started and early last week I got an email from O2 (who I have been a customer with for years) saying they have activated my Volt benefits. I can see I now have the increased data limit on my O2 account. I am yet to hear anything from Virgin about the extra benefits though. The update came from O2 because I had to manually prompt them about something (I was having trouble with the app) and thought to ask off the back of it. We have attempted to follow the guidance with the My Virgin Media app, but I'm stuck in a loop and I am unable to find a way to activate the benefits as mentioned. It could be that the address format isn't matching up correctly (it doesn't allow me to format them the same way for both O2 and Virgin) but I have read there is a way for this to be manually activated on Virgin's end. Is there anyone here who can help me activate my Volt benefit? Many thanks!Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help pleaseI can't login.
I used to be able to login with a click, saved email and password but it's no longer saved when I try. It's all connected with O2 now? I enter the email manually, no option to manually enter the password, it just sends an email. I verify the email, it says its verified and then it expires. I can't login, can't pay my bill. I tried via phone call and the AI is so useless and didn't help at all, went around in circles. Not sure what else to do. Looked for an email for the O2 merger email, isn't there either."Invalid email" when trying to link O2 account to Virgin Media
I have recently started a broadband contract and I need to manage my account as my installation date is coming up soon. When I registered for my virgin media, it keeps forcing my to link it to my O2 Virgin account ( I guess because I used to have an O2 account for my phone contract that was merged into an o2 VM Account) After entering my account number and area code, it shows me a message saying "The virgin media account we found doesn't make the email on your VM O2 account, please enter the email you used on your VM account to link them". I don't know what virgin media account it's trying to link to by I've only held 3 email addresses in my life years and I've tried them all. Also I'm not sure which VM account it's referring to because I think it used to hold one in uni for broadband, and one on an old virgin media phone contract. Or does it mean this one I literally tried to set up for this new broadband? I have been trying this every day for a week because after 5 attempts it blocks for 24 hours! I can't unlink them, I just have to come up with this email address that apparently was on an old VM account but I don't know it or the system is broken. How do I go forward from here and set up my my virgin media account? Can someone please message me.Unable to link VM / O2 Accounts
Like many others, this is my last resort. I'm a returning customer (Well over five years since I've dealt with Virgin media, now I remember why I switched in the first place...) Eager to get on and change preferences such as eBlilling, however, despite multiple days & countless attempts.. I've attempted changing my email address so many times, I've created burner emails. Etc etc. Nothing has worked, every single swapped email has been triple checked I'm also using the account number provided by the first bill I've received as well as the area code.. Supposedly, according to the top moderation post, this issue has been fixed, but clearly that isn't the case, or they have an email address on file that I haven't touched since I left the service many years ago. Can I please get this resolved as a matter of urgency, over a week now I've tried to resolve this myself & none of the information through any platform (Including the forums themselves.) Have been any help.Linking Virgin / Virgin02 accounts can’t find email
I have spent the last three days trying to gain access to my virgin account for online billing and VM Connect to discuss hubs. It keeps returning the message we’ve found your virgin media account and saying it is linked to a different account and then blocking me after too many attempts i have tried every email address I’ve ever had, had an o2 contract 6 years ago. I’ve tried WhatsApp support, live chat and no resolution. is there a way to sort this? text from virgin “ Email address doesn't match. Remaining attempt:3 Please try again We've found your Virgin Media account However, this account is linked to an email address that's different to the one on your Virgin Media 02 ID. If you'd like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We'll then send an email to that email address to approve the transter. Enter full email address”
