Order a Volt sim but no sign of order

Question

I have Virgin Media services for the past 2 years and my phone contract expires tomorrow. I don't need a new phone so thought it would be easier to get a sim only deal. I opened the Virgin Media app and handily enough, there was a deal for a Volt Sim with unlimited data for £15 a month, with the first 3 months free on a Black Friday deal. I tried to order the Volt Sim through the Virgin Media app which failed when putting in my previous address so I then ordered through the website on my laptop where the same deal was available. I then received a confirmation email with an order reference number from Virgin Media web team however, I have heard nothing since ordering. &nbsp;Order reference: CH2124753682. I have called both Virgin and O2 and neither have any record of this order number. Is there any way I can find out what has happened to the order?&nbsp;

Steven_L · Answer

Hello fraserm22,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your order for a Volt Sim card.
What have you been advised by the teams across both Virgin Media and O2, when speaking to them? Have they advised they'd look further into this for you?
Kind Regards,
Steven_L

fraserm22 · Answer

Hi Steven_L,Both O2 and Virgin customer sevices have advised that as they have no record of the order they cannot help me further. I tried to reply to the confirmation email but no one has responded to that either so I am at a total loss as to if the order has gone through or not. If I knew it had not gone through then I would just remake the order but no one is able to say for certain that I won't end up with 2 sim cards.Cheers

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Order a Volt sim but no sign of order

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