No notice of closure of NTLWORLD Email
Hello.
I had an ntlworld email account for many, many years and when I moved my broadband supplier away from Virgin nearly a year ago I specifically asked Virgin Customer Support if moving supplier would impact my email account and was told no!
For many months that assurance was true, but suddenly on a Sunday afternoon some two weeks ago the account, which had worked that morning, stopped working. I had received no notice of closure so had made no arrangements to transfer my email address and this has caused absolute chaos.
I have spent hours and hours going through security hoops to move accounts that I would have moved with ease if I had known I had to - but there was no reason to disbelieve the assurance I had been given that my email account was safe and I received no notice of closure.
Despite spending two hours on the phone to Microsoft today I simply cannot move my Microsoft account without access to my old ntlworld account. I also do not know what communications I have missed since the closure.
Can my account be reinstated for just a week so I can properly arrange my affairs?
DGL52 "it is that they closed the account ...........having given me a verbal assurance that my account would not be closed!"
I have been with VM for many many years, actually it was NTL back then, and even at that time the terms of my broadband contract said that any email accounts linked to my broadband account would be deleted 90 days after I ended my broadband contract.
So it seems strange that you were given a verbal assurance that your email account would remain open after you moved to BT because that's never been the case.
It is true that in reality VM rarely seemed to get round to deleting those "orphaned" email accounts and in many cases they lingered on for years.
However since VM stopped issuing new email accounts back in early 2022 they seem to have started a policy of deleting any email accounts not linked to a paid for VM service.
See this statement from VM https://www.virginmedia.com/help/broadband/email-account-closure
Coenoby