Oh Dear! What have Virgin done?
I am in process of moving emails to a different provider. I deleted one of the now unused secondary addresses last week with no problems.
Now I have had to go through the tedious new login procedure and can no longer find the list of email addresses in order to delete them. Does anyone know where this function is now buried? The information in the 'help?' is contradictory.
Thanks in advance
Robertos42 You are correct. The facility for customers to remove secondary accounts has been removed. VM Forum Team staff may be able request removal but that route has yet to be proven.
Forum TeamHi Robertos42
Welcome back to the Community Forums.
Sorry to hear you've not been able to delete a secondary email.
The option to delete a sub-account is usually within the main account. There may be another issue raised with the recent single sign-on process that was introduced this week.
Are you accessing your online account through the app or via the browser?
Do you see any sub-account information in your online account, or is it just this 1 email that is missing from the list?
Do you get the same error when using another device or browsers at all?
I deleted a secondary email address last week using the method I have always used, which gave me a list of email addresses. There was a 'link' which said delete next to each one which allowed me to remove the one which was redundant, all OK so far.
I have 2 others which I am in process of migrating to a different provider, one is now migrated and needs to be deleted from Virgin. The second one is waiting for MS to let me change my account details(Locked out until next week).
I logged onto my virgin with a view to delete the email address and was confronted by the new login setup, which does not seem to have the function to manage secondary accounts, or show a list of active email addresses.
This has all been done from the browser, which has always been the normal way of logging in to MyVirgin. This issue is due to the changes that Virgin have inflicted on us with absolutely no warning.
Forum TeamHello Robertos42
Sorry to hear of the problems deleting a secondary email address since the sign in changes, we appreciate you raising this via the forums.
You’ll need a Virgin Media O2 ID to manage Virgin Media and O2 services online. This replaces your My Virgin Media sign in or My O2 sign in to be done with two different sets of sign in credentials.
This way you’ll only need to remember one set of sign in credentials to access all your Virgin Media and O2 services. Our Virgin Media O2 ID is backed by the latest security methods, like passkeys, making your online experience safer and more secure.
When you sign in on either the Virgin Media or O2 app with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device.
Secondary accounts used to appear in a dropdown alongside my main account accessed via main login. It now seems if you use the specific secondary email address at first login you can set up the verification, backup email and new O2 linked password. So each email do have their own way to create a VMID and direct login.
Hi Robert
Thanks for the reply. I have updated my logins successfull to use the new setup and can access the secondary addresses OK.
However the two secondarys I am migrating do not appear to have the function to delete them and as I said above, one is now fully migrated and needs to be deleted and the other is awaiting for MS to allow me to change my account email address ( I was locked out until next week because I mistakenly did the change more time than they allow).
I would like to know how to delete these addresses when I have resolved the contacts.
