Forum Discussion

iainthistle43's avatar
iainthistle43
Settling in
2 months ago

O2 Volt benefits not activating until VM update my address

Hello. I cannot get the full Volt beneots (double data on my o2 sims) because the address on my o2 and VM accounts are not exactly the same. For the last month, I've been trying to get o2 or Virgin Media to update the format of my home address.

After hours on the phone to O2 and VM, I've established that o2 are unable to edit the address on their system. VM said they could update it and to wait 5 days for the update, but nothing was ever updated and I've since wasted hours on the phone with VM trying to resolve this issue with no success.

I have been a customer of VM and o2 for over a month now and this still isnt resolved. Last month I ran out of data on my o2 sim and o2 said I should purchase more data which is ridiculous as my contract states I should have double the amount of data I am getting!

Please can someone from VM help resolve this issue as soon as possible please.

Volt

4 Replies

  • rbkvm's avatar
    rbkvm
    Tuning in
    2 months ago

    I had this issue at my previous address. It was a flat and the usual was 7/6 which worked with the Post Office and just about everyone. However O2 wouldn't allow / so had to use 7-6. Then when the Volt hookup started, I had quite a  few attempts before they finally changed my Virgin to 7/6.

    I have moved now to a house so no issue with the address. Might be a cheaper option for you :)

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello iainthistle43

     

    We're sorry to hear of the issues getting the Volt benefits applied due to the address issues, we appreciate you raising this via the forums.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • iainthistle43's avatar
    iainthistle43
    Settling in
    2 months ago

    Can anyone from VM actually help and update my address to the correct format. The last person who tried just gave up after a few responses to my private messages.

     

    How hard is it to update the format of my address? It would get easier if I actually had access to do this myself.

     

    Please can someone sort this out.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 months ago

      Hey iainthistle43, thank you for reaching out and we are sorry to hear you are struggling to activate the Volt benefits. 

      We can see you are currently in DM with my colleague, please do back to this message if you need any further help.