I have already posted regarding not being able to access my ntlworld.com emails but I have just tried accessing my account and same thing happen as when trying to access my email account. According to check the service status I was able to enter the postcode and my account name and the message I got was there is maintenance work being carried out. I need to be able to access my account and emails urgently.
Forum TeamHi Norette
Thanks for posting and welcome back to the community.
Our fixed and mobile networks are operating as usual today, however we’re aware that a small number of customers are experiencing issues accessing some apps. Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.
Hi John
I am unable to access my virgin media account or my emails. When I click on my virgin media it takes me to 02/VM registration page to verify it is me. I have done this several times receive email to my Gmail account to click link but it doesn't work. I am still not able to log in. I have an ntlworld.com email. I believe some people are now able to log in normally but others still having issues like myself.
I have same issue all my outlook email is refusing to connect to virgin since this new Virgin/O2 change
Password hasn't changed but it tells me password invalid and only way i can see emails is via the web email
It is hardly a small number and it also includes webmail.
Hi alienor another glitch with virgin. I had this problem a few months ago and the advice given to the community is that you have to keep refreshing the page to continue. Hopefully the community will eventually get to sort this out. Hope this helps.
I have the same problem.
I tried to log in to watch the cricket on Sky Sports today but my old ntlworld address and password no longer work. Virgin gave me this address years ago and I cannot receive emails on it. I do have another login using gmail but when I try to sign in it asks me to link my Virgin Media 02 account. But it asks me to use the ntlworld address (which is greyed out and cannot be changed). It then sends a verification link to an email address I cannot use .
I must have verified my gmail address a dozen times trying to get into the Virgin Media website without success. I do not have a virgin email address that I am aware of.
My TVGo app on my ipad still works but my wife's doesn't and she is mightily miffed.
Any advice would be appreciated. I am nearly 80 and this is frying what's left of my brain!
Cheers
Alastair McIntyre
I have same issues, I can no longer log into my virgin media with any of my email addresses. I ever get a password invalid message or I am sent to a page insisting I link to my O2 account
Hi all
I have just tried again and still cannot get into my account or emails. I enter the details asked and get the link to continue verification in my Gmail account. The email from VM asks me to click on verify which I do and the screen then goes blank and my tablet crashes. I then go back into My Virgin Media and still the same Virgin/O2 verification screen. This is awful as I cannot log into my account to view my bills etc and access my emails.
Let's hope this gets resolved soon.
Forum TeamWe do apprecaite your frustration with this issue. We are working to get this resolved as soon as possible.
^Martin
Exactly same for me as @Norette, get the verify email, tap the link blank screen. The sad thing here is that John_GS forum team says "small number of customers" how many is "small" John? And why no further updates since this morning, Monday 14th?
24hrs later....🤔
Im experiencing similar issues. I can access my blueyonder emails via webmail, but it simply won't sync on my mobile devices.
It seems whatever is going on in the background with Virgin and O2 is knackering it up for us all.
I was told yesterday it will be resolved by 8am this morning. And here we are, unresolved. Virgin need to do better and look after their customers!
Hi all it is now 8.30 am and still the same problem can't log in to VM account and to access my emails. I cannot even access my emails through web mail. I am in my late 60s and have a few medical issues so receive emails regularly from the NHS so it is imperative that I am able to access my emails. Please Virgin sort this out.
What an absolute joke VM are!
Still cant access my blueyonder emails remotely and noone seems to care!
They'd be quick enough to contact you if you didnt pay your bill!
Hi, try signing in here: Login to My Virgin Media | Virgin Media
There are loops to get through though!
Yes me too from yesterday however i have hopefully someone helping as we speak
Hi Darkcloud2023
How did you get on when you spoke to agent as as of now I am still unable to get past verification.
Ermm still waiting for it to be sorted
Hi all after much tooing and frowing I have finally been able to access my VM account. I have an old pc and managed to get the verification done. I had to change my ntlpassword and create a new one. I am now able to access my VM account from my tablet as well. The browser I was on was Firefox if that is of any help. Let's hope I have no further issues. Fingers crossed.
Oh well done you, mines still down
Even this part of the website is not working properly as it will not let me stay signed in for more than 10 minutes.
I still have this problem. The agent on webchat sent the message below and has then disappeared. I have no idea what I'm supposed to do about it. Been like this since 9am yesterday, another VM triumph!
We’re introducing a Single Digital Identity for customers who have both Consumer Cable and Mobile services. Customers will access all VMO2 apps and online accounts such as My Virgin Media and My O2 using one sign-in identity. A customer won’t need to remember and use separate sign-in details.
What the agent told you must be parc as I only have broadband with VM, no mobile, no O2, no email nothing else at all. I just cannot access my VM account on tablet or phone.
