Forum Discussion

pentode's avatar
pentode
Dialled in
14 hours ago

Can't log in to my account

Funny things are going on here-: The last few days I'm unable and still am to log into my VM account BUT I can still send E-mail's  using Firefox with the same E-mail addx, here's where the 'funnies' come in - don't ask I dunno...! I was unable to log in here yesterday, same to day with no joy I struggled and struggled I tried as a last resort  BINGO, I logged in and here I am!

Still can't get into my VM account, needless to say I can't read or send E-mails there, I just ried whilst writing this!

I've put a letter in to Head Office via recorded delivery, seriously VM needs to get their act together, phoning or E-mailing for help is one ALMIGHTY JOKE isn't it?  AND VM wants us to refer a friend!!!! If I get no response I'm off to SKY and VM can shout and scream about their contract.

The service is completely dire - non exsistent infact, so what is just going on here? It is for sure a VM doing, there is far too many ding-dongs about this kind of activity recently. 

 

 

3 Replies

  • Hey pentode, thank you for reaching out and we are so sorry to hear you are having some issues with your account.

    We can see you've spoken to the team since this post, did they manage to help at all?

  • I still can't log in to VM on my PC or my mobile but I can access my emails on my ipad luckily but that might change.  Is it too much to ask VM to give an update. This is affecting lots of people and not just a few accounts. 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Sorry to hear you are also having some issues taylor21.

      Are you also getting any error messages or it just working randomly for you?