Virgin Media O2 ID - still can’t log into my account

Use this post [Solution] to VM linking problem | Virgin Media Community - 5655949 VM mods will just send you jumping through hoops 

Hi Chrissielou 👋.

Thanks for the latest update. Shall we jump into a private message so we can see what the latest is with getting you bill access.

Sabrina

So it’s been nearly 3 months now with this above issue of mine still not fixed and I was just wondering if anyone on here has had the same - or a very similar problem - and managed to get it fixed yet and if so how? If you have can you please share instructions on how to fix it with me - don’t know how much longer I can bear to wait for VM IT team etc to pull their fingers out and get this sorted. 
Thanks

I have the same problem since I generated my VMO2ID. Any attempt to login to my Virgin Media account just results in the spinning logo with a "Logging In" message, it never gets any further. I am locked out of billing, and I need to generate an app password for my email client. Please advise what I am supposed to do. I have tried clearing cache, cookies, changing browser and the result is the same. It is very frustrating.

It's like pulling teeth.

I have been unable to log into my account since 14 July. Just for a laugh I thought I would ring CS yesterday for an update on my latest ticket. Bad idea!

This is not verbatim, but as far as I can recall -

'Thank you so much for calling. I will just check. Yes sir, that ticket has been closed.'

'Why?'

"Yes. Thank you. I will check that for you. It was open for more than 5 days.'

'And what was the resolution?'

'I will check. Yes. There is not a resolution.'

'So you close a ticket if open for more than 5 days?'

'Thank you. I will just check. It says that you received a call from IT  to say that they were working on it.'

'Did I? That's nice! And then they closed the call. And that is it?'

"I will just check that for you. It says that there was an error.'

"What sort of error?'

(Unintelligible response. Something along the lines of an error with the email address. The last ticket was closed because it said there was a 'misunderstanding of the problem').

'Please be assured sir and not to worry they are working on it.'

'If it is closed, how are they working on it?'

'Yes. Thank you. I will check that for you. Yes. It has been escalated.'

'To whom?'

'One moment and I will of course check that for you. It has been escalated to IT.'

(Pause while I try to absorb this nonsensical conversation).

'Who closed the ticket?'

"Thank you, I will check that. There is no name.'

'Can I speak to a supervisor?'

'Yes sir. Thank you, I will check that. I am afraid there is no supervisor available at the moment.'

"Manager?'

"I will of course check for you. I am afraid that unfortunately there is no manager available at the moment.'

'Let us put that aside for the moment. What happens to my problem now?'

' Let me open a new ticket for you and'

(Call disconnected by agent)

To cut a very long story short I rang back and after a pointless 30 min further conversation with one of their IT gurus who was convinced that the whole problem was caused by too many log in attempts  - I manged to persuade her that as the issue had been replicated by previous IT people and by CS that the issue was not with my system, but a fault with my account, that we can just go ahead and raise a new IT ticket.

Groundhog Day

Tony_

I am having the same problem and issues, I cannot login to my virgin media app since I signed up to virgin media O2 joint login account. Have phoned and got nowhere also, does anybody have any idea how to resolve this problem or are we now just not able to view our bills forever more now?

Hi,

Thanks for the reply.

No, it won’t work with any login , i input my email address then it starts trying to login without even asking for a password option and then it comes up with a screen saying “ Sorry, something went wrong” , please go back and try again. But nothing ever changes !

That is exactly the same issue and error I have.

All I get is not to worry, they are working on it.

Three written complaints... neither acknowledged or answered. IT tickets closed without resolution.. etc etc

I have never come across a company like this in their dealing with customers.

My case with the Comms Ombudsman begins in a couple of wotks... perhaps they mighy be able to coax information from VM... maybe...

Tony_

(PS I note that VM has a Trust Pilot score of 1.3 ,- I was kinda wondeting how they achieved a score as high as that!)

It’s great to see all your replies to my thread - reassuring to know that I’m not alone in this nightmare.  
Finally bit the bullet today and lodged a case with the Communications Ombudsman- just have to wait now and hope they can help / get VM to sort things out.

I do think that we need as many of us as possible to refer our issues to the ombudsman - it might just put the pressure on VM when the ombudsman sees just how big an issue this is.