Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.Unable to Register Online Account
I am running into the same issue that a lot of people appear to have of not being able to register my account online. My services are all installed and live but the online process keeps freezing and timing out once you get to the set password stage. I have followed all the previous suggestions of clearing cache/cookies and history, making sure password meets requirements etc but have the same problem each time. Is there a known solution to this?Can't register???
Posting here because I am beyond frustrated now. Changed over to Virgin from EE in December and got my installation mid-January. This is after a cold-call at the front door where he promised the world about the service after I'd been having constant issues with my broadband with EE. Followed all the steps to register and the website crashes every time. Tried multiple times over the week and there is just no way. Contacted support and there was a clear language barrier, but after some patience on both sides, they tried to register on my behalf and also could not. They raised a ticket and promised callbacks. Got a call back the next day to say they still cannot fix it but will call back the next day. Then no calls. Called back again today (bearing in mind each call so far has been half an hour) and still no further forward. It takes so long to get past security each time as well because they ask for my password and memorable word but since I have no account, I obviously cannot provide these. So it's a bunch of questions which takes about 10 minutes. So far I have no idea what the problem is. Has anybody else had this issue and how did you resolve it? I've had to raise a complaint and am debating going to the Onbudsman since I cannot access my account, billing info or change any settings!Unable to register MyVirginMedia account
I am a new customer. I am facing a problem when registering MyVirginMedia account. Every time I try to register the account, when I set up the password, the website gets frozen or crashed. I have tried different password combos in different browsers, and I still can't register the account. Can anyone help me solve this problem? Thank you.VTGo app makes me re register device
Hi, I am having an issue where I need to register my device every time I open the app. Once registered I can watch what I want until I close the app. i have not cleared my cache or my cookies, that I am aware off. But I have got a new phone and since I have got the phone it has made me register it 3 times. It shows up on the list as a registered device but will not allow me to watch anything because I have ran out of swaps for the month. i have seen other topics where a virgin media staff member has offered to refresh the swaps, this is not a fix and unless they are willing to give unlimited swaps until the problem is fully resolved this is not an option. I just want to watch tv on my phone on my device that IS REGISTERED, what is so hard about that ?! i have re registered my iPhone 15 pro 3 times now and I cannot do it again until May meaning I cannot use the app. It’s a joke and I have noticed that there is multiple cases of this problem and nothing seems to be getting done to resolve the issue. details below: Build: 5.07.8308+10881 Device: iPhone16,2 OS: iOS 17.4.1 Video Player: Unknown Conviva: 4.0.41 Connection Type: WiFi - (N/A) Customer HH: 108809477_gb Mqtt Broker Status: CONNECTED Device IP: 192.168.1.82 OV: 4.2.33 OV Engine State: AUTH_FAILURE OV Device Name: DE27ACDA-916E-43EF-B6B9-D92C182E198C OV Power Status: OKAY OV Network Status: OKAY OV Disk Status: OKAY OV Download Enabled: true iPhone 15 pro max iOS 17.4.1 Latest build of the VTVGo app Assistance would be appreciated thanksCan't signup for VM account at all - always gives password error
Hi, I am not able to register my Virgin Media account. it always gives following error "Sorry, there was a problem registering that password. Please choose a different one." I tried phone, laptop, different browser, incognito browser, all different 20+ passwords, with different lengths and combinations. It never takes it. This is my first time ever account on Virgin Media so, email was never used before. Can someone please help me on this. RegardsCan’t register new account for My Virgin Media
Good Afternoon, I recently signed up to Virgin Media last month (now that it’s available in my area) and am awaiting installation next week. I have tried registering my account for My Virgin Media however am hit with a message when trying to create an account; ”We’re sorry to see you go, now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media” Now researching this issue it appears it’s because I used to have Virgin at a previous address before moving to an area that initially didn’t support it. I had used the same email address and believe this to be a legacy issue relating to that old account. I have tried mentioned this to support on the phone previously but they said they couldn’t help. Please can someone get in touch with me on here so we can resolve this issue ahead of my installation on Friday. Thanks!
