Virgin Media Login
I have tried for the past three weeks to logon to my virgin media / O2 Mobile account and can't.
It presents with this error stating that I should turn off VPN???
Use another browser, etc etc etc.
Having come back to virgin after 18 months it seems that service and customer care have vanished.
A chat with a bot? then eventually a person, I think stated that he would raise a ticket to resolve this. That was over a week ago and no contact.
The error is below
Instead:
- Use a device you've signed in on before
- Try again from a familiar connection
- If you're on a VPN, switch it off and have another go
Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.
Getting anyone to answer the phone is near impossible, I give up after 30 mins waiting on the phone answering daft questions to another bot, that doesn't understand what I'm asking and punching various numbers on a keypad to transfer between who???
Please get this fixed, its been over a month since it was installed and well and truly fed up.
This is not customer service this is unjustified, unhelpful and not fit for purpose.
