Forum Discussion

chrisG4's avatar
chrisG4
Tuning in
2 years ago
Solved

Virgin Media login looping

Logging in to My Virgin Media on my Chromebook has become impossible! The page keeps looping back to the start,

I've tried cleaning cookies and cache with a reset. No luck. 

I've changed my Virgin Media password. No luck.

I'v tried to log in on an incognito page. No luck.

I can log in on my Windows PC, my iPhone, on another Chromebook...

...but not my Chromebook!

What do I do now?

  • Hello chrisG4

     

    We're sorry to hear of the issues in regards to accessing your Virgin Media account on a certain device, we understand the confusion and appreciate you raising this via the forums.

     

    From what you have advised and with it working on other devices, we'd recommend ensure any updates available to that particular device and browser are completed. It appears to be a device specific issue as if there was a problem with the login it wouldn't work on any devices.

     

    Does it give any error messages at all during the process?

     

    Rob

  • Hello chrisG4

     

    We're sorry to hear of the issues in regards to accessing your Virgin Media account on a certain device, we understand the confusion and appreciate you raising this via the forums.

     

    From what you have advised and with it working on other devices, we'd recommend ensure any updates available to that particular device and browser are completed. It appears to be a device specific issue as if there was a problem with the login it wouldn't work on any devices.

     

    Does it give any error messages at all during the process?

     

    Rob

    • chrisG4's avatar
      chrisG4
      Tuning in

      Hi Rob

       

      Thanks for getting back to me.

      No, there are no error messages. And the Chromebook in question is a little old now so there no updates available. However the other Chromebook is similarly ancient and yet the Virgin login works fine on it.

      I'm  tempted to a Powerwash and go back to factory settings but wanted to see if anyone on the forum had a potential solution before I did!

      Chris

       

       

       

      • Akua_A's avatar
        Akua_A
        Forum Team

        Thank you for your response chrisG4 

        Can you confirm that the browser on the Chrome Book is up to date? Also is this the only webpage you are having issues accessing?

        Thanks,

  • Hi Rob

    Apparently because my Chromebook has no Google Playstore  I cannot use any android apps and so  can't add a browser like Firefox.

    I came as a surprise to me too! Chrome has always been perfect until literally the last week.

    So what can do I do now to resolve my Virgin email access?  Who knows???