As many other posts have stated...when trying to register I get stuck on a "Request In Progress" screen after entering my intended password.
Does anyone know if I have to wait for my services to be installed/activated?
The welcome mail indicates I should register now so that I can my order etc
John_GS tried to help but was having the same problems and advised me to wait until my services were activated. My broadband was installed yesterday but I am still having the same issues when trying to register for an account. Can you escalate it to your IT please?
Forum TeamHi bs6mjb,
Thanks for coming back to us in the Community.
I can see you've already sent a private message to my colleague who was originally helping you to resolve this.
We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.
Thanks,
Once my services had been activated I was able to register after 48 hours. Virgin need to get their automated emails fixed and not ask customers to setup an account to track their order if they can't actually do it until after the order is complete!
