Unable to Register Online Account
I am running into the same issue that a lot of people appear to have of not being able to register my account online. My services are all installed and live but the online process keeps freezing and timing out once you get to the set password stage. I have followed all the previous suggestions of clearing cache/cookies and history, making sure password meets requirements etc but have the same problem each time. Is there a known solution to this?Unable to register MyVirginMedia account
I am a new customer. I am facing a problem when registering MyVirginMedia account. Every time I try to register the account, when I set up the password, the website gets frozen or crashed. I have tried different password combos in different browsers, and I still can't register the account. Can anyone help me solve this problem? Thank you.Can’t register new account for My Virgin Media
Good Afternoon, I recently signed up to Virgin Media last month (now that it’s available in my area) and am awaiting installation next week. I have tried registering my account for My Virgin Media however am hit with a message when trying to create an account; ”We’re sorry to see you go, now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media” Now researching this issue it appears it’s because I used to have Virgin at a previous address before moving to an area that initially didn’t support it. I had used the same email address and believe this to be a legacy issue relating to that old account. I have tried mentioned this to support on the phone previously but they said they couldn’t help. Please can someone get in touch with me on here so we can resolve this issue ahead of my installation on Friday. Thanks!
