I am a new customer. I am facing a problem when registering MyVirginMedia account.
Every time I try to register the account, when I set up the password, the website gets frozen or crashed. I have tried different password combos in different browsers, and I still can't register the account.
Can anyone help me solve this problem? Thank you.
Forum TeamHello jiawen1718
Sorry to hear of the issues experienced setting up your online account, we appreciate you raising this via the forums and welcome to the community.
Can you confirm when the services were installed and activated? It can take upto 3 days for all of the details to filter through to allow you to set up the online account. If it has been longer than this, let us know and we can assist further.
Yes, I already installed and activated the broadband. It has been 3 days, and I still cannot register the account.
Forum TeamI will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
