Forum Discussion

lozzajp's avatar
lozzajp
Joining in
2 months ago
Solved

Cannot Register Online

I've seen a few people on here have the same problem and get resolved over PM, so could a VM rep please contact me?

I have tried both support chat and calling VM and it is useless, no one is actually helping me, they usually send me in roundabouts to the exact same point or say they have fixed it but nothing gets done.

I register with my account number, area, confirm my email, but when I try to enter a password it freezes up or errors, I have tried several devices and browsers, all the same.

Thanks.

  • Hey lozzajp, thank you for reaching out and we are sorry to hear you are struggling to make an online account, also a warm welcome to the community.

    Let me send you a DM so we can look into this.

3 Replies

  • Like this one: https://community.virginmedia.com/discussions/ManageAccountCable/unable-to-register/5624759

    Resolved by Molly_T

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey lozzajp, thank you for reaching out and we are sorry to hear you are struggling to make an online account, also a warm welcome to the community.

      Let me send you a DM so we can look into this.