How do you get WiFi Pods sent?
Putting aside the terrible experience of the bot and the waiting times. Can anyone suggest how I can actually get one of the promised WiFi pods? I have 1Gb fibre and volt (whatever that is worth) but in parts of the house there is either no/intermittent WiFi or speeds <20Mbs. I have used the speed check app and dont get an option to order pods, I have raised a complaint which was closed as "they have resolved the local broadband issue", I have used the chat and eventually got to an agent who promised to send the WiFi pod to improve signal in those rooms. Last contact 2 weeks ago - no pods, no email saying they are coming. Anything else I can try to get the promised WiFi guarantee/"it appears that some information that we need to process your order was missing."
Hi, I got the below email this morning from VirginMediaWebsales@virginmedia.co.uk, do not call this included number . ----------- Hi there, Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us! We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500. As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed. We're looking forward to hearing from you! Kind regards, The Virgin Media team ----------- I will note that although I have not publicly posted it, the email did include my online order reference number that was attached to the contract documents I received when I changed my package, so I have reason to believe the email is legit, and not a scam designed to get people to phone a premium number. When calling the number I get an automated message to advise that the number is no longer in use, and to contact o2 or VM (depending on who you are calling for) so I hung up. Get a text from my mobile provider that I have been charged for the call (its not included in my minutes) and have been deducted 40p. If this is a legit email, and virgin are giving out a dead premium number people are still being charged £0.40 per minute to call that need to be addressed. Can a VM associate have a quick look over the notes on my account as see if there is any reason Virgin Media is asking me to contact them. Many Thanks.Activating Volt benefits
Good morning :) A few weeks ago, my service with Virgin Broadband started and early last week I got an email from O2 (who I have been a customer with for years) saying they have activated my Volt benefits. I can see I now have the increased data limit on my O2 account. I am yet to hear anything from Virgin about the extra benefits though. The update came from O2 because I had to manually prompt them about something (I was having trouble with the app) and thought to ask off the back of it. We have attempted to follow the guidance with the My Virgin Media app, but I'm stuck in a loop and I am unable to find a way to activate the benefits as mentioned. It could be that the address format isn't matching up correctly (it doesn't allow me to format them the same way for both O2 and Virgin) but I have read there is a way for this to be manually activated on Virgin's end. Is there anyone here who can help me activate my Volt benefit? Many thanks!No word on my Volt o2 Migration.
Good afternoon, I upgraded my package on Monday 11th August to Volt 1, I have signed both the VM and o2 digital contracts during the upgrade process. Provided a PAC Code to transfer my number from my pervious provider and expected to receive a new sim card from o2 relatively quickly. My broadband upgrade has been done as part of the change, and my mobile plan shows as "Not included" as per the attached screenshot. I have had no updates or notification from VM or o2 since the contract email on the 11th August, and have since been billed again by the previous sim provider, therefore I'm looking an update, or at least clarification on this progress. I am also aware that the PAC code I supplied has an expiry date. Many thanks.
Pulling my hair out over this service
I am already with Virgin on broadband. On the 11th I signed up to Volt O2 sim and cancelled my sim in EE. Yesterday I received an email from 'Virgin Media Websales'. The email said "We'd like to talk to you as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500." I tried this number and it didn't work, it says its no longer in use. I tried calling Virgin but the switchboard kept taking me round and round in circles without letting me speak to a bloody human!! And then it hung up telling me I can get help online!! I tried the VM webchat and the unhelpful person on the other side took 10 mins each reply just to tell me they cant help and I need to talk to someone at O2. I called their support and they said they cant find anything under my name, number or email on their end and to contact Virgin!!! I am literally at my wits end with this customer service and about ready to take up EE's offer to stay with them and cancel my broadband here too. They will pay for cancellation fees and all. Can someone please help me sort this issue out as the alternative is me going to the FOS for a complaint and cancelling my service with Virgin.Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help pleaseVolt benefits on my Virgin Media Broadband
Hi, I have very recently (last week) rejoined VM as a returning/new customer. Having successfully installed the Hub 5 and being back on-line I want to know if I need to do anything to gain the speed benefit on the broadband? I was informed that the 516 Mb broadband would increase to 1Gb as part of the VM/O2 Volt benefits. My O2 mobile speed appears to have increased but the VM Broadband is still reporting to be operating at 516Mb. Is there anything I need to do or will this speed increase be applied the coming days? ThanksO2 Volt benefits not activating until VM update my address
Hello. I cannot get the full Volt beneots (double data on my o2 sims) because the address on my o2 and VM accounts are not exactly the same. For the last month, I've been trying to get o2 or Virgin Media to update the format of my home address. After hours on the phone to O2 and VM, I've established that o2 are unable to edit the address on their system. VM said they could update it and to wait 5 days for the update, but nothing was ever updated and I've since wasted hours on the phone with VM trying to resolve this issue with no success. I have been a customer of VM and o2 for over a month now and this still isnt resolved. Last month I ran out of data on my o2 sim and o2 said I should purchase more data which is ridiculous as my contract states I should have double the amount of data I am getting! Please can someone from VM help resolve this issue as soon as possible please.
