02 Sim card - Mis-sold
Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this?VOLT benefits not applied - Broadband
Hi, I'm both an 02 and Virgin Media customer, Broadband installed on 14th Jan so well over time told to wait. Have spoken to customer service and the Terri bot to no avail. My 02 VOLT benefit successfully applied within days, but my broadband VOLT upgrade still hasn't been applied. Can someone help me please? Spoke to someone is customer service who advised they would apply immediately but this was over a week ago and haven't received any follow up since which has been frustrating. Neither the phone line or the complaints links seem to work, either dead links online or the options don't exist when calling to escalate. Finding it hard to speak to anyone at all to rectify this for me. As far as I'm aware both accounts have the same email and address so don't understand why there is such a lengthy delay applying the upgrade. Thank you.O2 sim not arrived
We recently joined virgin and wanted to take advantages of the SIM cards offered with the broadband to increase our home speeds. we have the volt benefits on our account and are getting the double internet speed offer. However our sims cards never arrived and we don’t have o2 accounts so can’t talk to them about the missing SIM cards as they don’t know we exist. We had the credit agreement that we signed for all this is there something I can do about this?Volt benefits stopped working when I renewed
I renewed by Virgin Media package last year and since then I’ve not been able to activate my Volt benefits on O2 as it’s says I’m no longer eligible. I have an O2 pay monthly contract and a Virgin Media broadband package. I live in a new build and I have noticed that my address is documented very slightly differently on both sides - wondering if this is what’s causing it? Thanks!Volt broadband not being applied
I started with Virgin in December. Existing O2 customer. Signed up to 500mb which the salesman told me would be automatically upped to 1gig. O2 doubled my data within days. I waited the 14 days for the benefits to be applied on the Virgin side but they never materialised. Contacted web chat and raised a referral form on the 6th Feb to have this sorted. Told I'd get a response within 24hrs. Haven't had one. Phoned customer service. After 2 hrs of calls, being sent to O2 and sent back again, bounced around. Told another referral has been raised and I'd have a response within 24hrs. That time has now passed and no response again. The app and website are full of broken links. My addresses match, the O2 app even says I've unlocked my benefits and am getting them, but I'm not. Nowhere to go from here other than a formal complaint and then the ombudsman. No point in going to Customer Service because they don't respond.WiFi pods
I have had my new virgin wifi set up for a couple of weeks now and the signal is good close to the router but it doesn’t reach the rooms furthest away. I am a volt customer but I haven’t been able to order wifi pods through the wifi test as the test only works when I have wifi, which I don’t in this area! is there any other way to order? Thanks!Ongoing Issue with Volt Broadband Speed Boost
Dear Virgin Media Team, My M550 broadband service began on 16 November 2025. Approximately two weeks later, my O2 data successfully doubled from 25GB to 50GB. Additionally, in my O2 account under "Virgin Media and O2 benefits," I see the message: "You’re all signed up. Congratulations - you’re all set for supercharged benefits, just for being with Virgin Media and O2." However, eight weeks have now passed, and I still have not received the Volt benefit of doubled broadband speed. Despite several messages to customer support, this issue remains unresolved, which has been both frustrating and disappointing. I kindly request your assistance in resolving this matter as soon as possible.O2 Volt Benefits not applied
I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. Can someone please assist in getting this sorted out.