Forum Discussion

buttons21's avatar
buttons21
Joining in
8 days ago
Solved

Frustrated with low speeds :-(

Hello due to my circumstances I am on the Essentials package and have had nothing but trouble with it

Signal keeps dropping and today they said there's an intermittent fault they are working on and I had no signal at all for a while

I am a Grandmother who is raising her teenage Grandson with Autism on her own

He NEEDS to be connected to the internet for his well being as even at 18 he watches Cbeebies and his favourite music video's as his mental age is around 6 and he has limited speech 

I need the internet too as everything is done online and I need it to work! I also do not drive so shopping online is essential

My area seems to suffer a lot of internet issues and only an O2 mobile signal ( just about ) works in this area , NO other mobile provider signal and we are not even out in the sticks , but almost!

I am thinking of UPGRADING to a Volt internet package if possible as I am on a basic £8 a month O2 mobile contract

I tried ringing VM today but I was too late ( after 6pm ) but this LOW signal is getting me down now and big man get's distressed when we LOSE signal completely like today or it goes super slow etc!! :-(

It took me 2 hours yesterday to do a simple Just Eat grocery shop for essentials as it was SO slow indeed!

I have had so many promises from VM over the years , am told to reset router etc but nothing helps and I was wondering if I change the package to the VOLT M250 which is only £3.99 more than what I am paying would it actually make a difference in having good internet connection over poor connection and speeds please?

It seems to be the actual connection which is poor and intermittent rather than the speed being the issue? Which worries me

I tried the pods but they did absolutely nothing at all!!

I do currently just have the 54Mbps package ( the highest Mbps on the Essentials social tariff ) and on the Volt package it is 264Mbps for their most inexpensive package

I don't suppose we would get a new router with the switch? My concern is this one is around 3-4 years old

Also my concern is if I get hooked into the Volt 24 month contract and the signal is still rubbish I am STUCK and cannot leave! :-( :-(

I am SO unsure as what to do and any advice would help please??

Essential Package
intermittent
no internet
poor signal
slow
social tariff
speed
Volt
  • Cardiffman282's avatar
    Cardiffman282
    8 days ago

    There is no point upgrading if the VM broadband in your area is generally erratic. 

    Consider other broadband companies. All the big ones do packages similar to Essentials. 

4 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    8 days ago

    There is no point upgrading if the VM broadband in your area is generally erratic. 

    Consider other broadband companies. All the big ones do packages similar to Essentials. 

    • buttons21's avatar
      buttons21
      Joining in
      13 hours ago

      Thank you Cardiffman - I rang the retentions team to see if there was anything they could do as in the past they have fought to keep me

      They put up no fight whatsoever as they said the same thing , upgrading will not help the poor VM broadband in my area!

      He understood the importance of being online and the frustration with the slow or no connection sometimes

      A new router I am due to be sent at some point still would not help either

      I am ringing an alternative provider tomorrow :-)

      Sad it has come to this but I gave it my best shot , surprising thing is signal used to be good but over the past year I have had nothing but trouble with it , so they need to do some work themselves to keep any other VM customers in the area until we ALL give up on them as something has gone wrong over the years :-(

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    8 days ago

    Forget about Volt as it won't help if your connection is poor. Check your network status by calling 0800 5610061, and hopefully it will get resolved soon.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      6 days ago

      Hi buttons21 

      Welcome back to our forums and sorry to hear you are having issues with your essential broadband package. We can understand the frustration caused. If you are looking to make a change to the essential broadband package, here on the forums, we do not have access to make that change. You would have to contact the team here. However, here on forums, we can run tests on your service and book an appointment if required. We are sending you a private message. Please get back to us when you can.

      Thanks,