Not eligible for Volt?

Hi there,

I had my confirmation email back in October and my services activated after a slightly frustrating delay in the install process - but my MyO2 page says I’m not eligible for volt benefits, despite having an eligible VM and O2 package?

I spoke to someone on live chat yesterday who assured me I’d have a specialist reach out over email within 24hours (now passed) but alas nothing.

Is anyone able to help with this as my start to VM hasn’t necessarily been a good one.

Thanks in advance