Forum Discussion

dKFRq4aZp3sR's avatar
dKFRq4aZp3sR
Joining in
3 months ago

Account Upgrade from M250-M350 Volt speed boost

Hello,

I have the M125 plan currently boosted by the Volt speed boost to M250. I have ordered an upgrade to the M350 plan via the Volt speed boost. I currently have the Hub 3.0, will this need to be replaced? If it's just a software thing, how long does Virgin normally take to do this?

I need a faster upload speed due to the length of time it currently takes for the uploading of video files, and the M350/M500 seem to have the same upload speeds. If it's still too slow then I guess the M500 volt speed boosted to the 1GB package will be the next potential option, but I understand that would need upgraded equipment.

TIA

 

 

 

  • Ashleigh_C's avatar
    Ashleigh_C
    3 months ago

    Hi there dKFRq4aZp3sR 

    Thank you so much for your post and welcome to the community forums, it's great to have you with us. 

    A big thank you to our community team here for all their advise so far, and to confirm the Hub 3 is suitable for the 350 speeds. If you have made your order online it can take 7-10 working days to update, but any issues at all please do let us know and we will be happy to take a look with you.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    No - Hub3 is good to 500.  Upgrades can take up to 2 weeks - but it usually is quicker than that.

    If you go to 1GB upload will be 100Mbps   -  they will send you a Hub4 or Hub5.  Or could get a tech install.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago
    dKFRq4aZp3sR wrote:

    Hello,

    I have the M125 plan currently boosted by the Volt speed boost to M250. I have ordered an upgrade to the M350 plan via the Volt speed boost. I currently have the Hub 3.0, will this need to be replaced? If it's just a software thing, how long does Virgin normally take to do this?

    I need a faster upload speed due to the length of time it currently takes for the uploading of video files, and the M350/M500 seem to have the same upload speeds. If it's still too slow then I guess the M500 volt speed boosted to the 1GB package will be the next potential option, but I understand that would need upgraded equipment.

    TIA

    Sorry to be the bearer of bad news dKFRq4aZp3sR 

    If you had M125 and you boosted the speed up to M250 then you are unable to boost to a higher speed for free. 

    The Volt Speed boost can only be applied once. 

    If you are wanting a higher speed than M250 then you will need to negotiate a new price point either over the phone (150 from a Virgin landline, or 0345 454 1111 from any other phone)  or via whatsapp (0780 3089 684) unless there is an offer showing when you look at regrades within My Virgin Media.

    • dKFRq4aZp3sR's avatar
      dKFRq4aZp3sR
      Joining in
      3 months ago

      It did give me the option and then I did get a confirmation email. Just to confirm I have volt upgrading M125-M250, the M250-M350 is a paid upgrade. If it's still not enough then I have the option showing of paying to upgrade from M350 to M500 or 1GB. Hopefully it will work in less than two weeks.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        3 months ago

        Hi there dKFRq4aZp3sR 

        Thank you so much for your post and welcome to the community forums, it's great to have you with us. 

        A big thank you to our community team here for all their advise so far, and to confirm the Hub 3 is suitable for the 350 speeds. If you have made your order online it can take 7-10 working days to update, but any issues at all please do let us know and we will be happy to take a look with you.