Forum Discussion

watchthebirdie's avatar
watchthebirdie
Joining in
4 months ago
Solved

Renewal Offer Volt but no Volt

My contract is ending soon and I have an online account renewal offer which I would like to accept.

When I originally set up this contract it included volt even though I did not want an o2 contract. I phoned up and the o2 part of the contract was cancelled so I thought I no longer had volt.

in this new renewal offer it is calling it a volt contract. I am a little concerned that accepting it will suddenly reactivate my old unwanted o2 contract. Is this likely to happen?

  • Beth_G's avatar
    Beth_G
    4 months ago

    Hi watchthebirdie,

    You mentioned there's been little movement, have you accepted this offer and if so, have you received no confirmation? 

    Let us know if you need help.

  • Hi watchthebirdie

    Thanks for your post!

    Is the online offer specifically a Volt offer? Whilst accepting this shouldn't automatically re-activate the previously linked O2 account, an O2 SIM is required as part of our Volt offers. 

    • watchthebirdie's avatar
      watchthebirdie
      Joining in

      Hi Beth

      in the pre-contract documents the only part that mentions Volt is the broadband. In the box titled ‘Main Services’ it says: Volt 1gig broadband.

      • Martin_N's avatar
        Martin_N
        Forum Team

        Even though the broadband is the only part advising the Volt. This would still class the contract as a Volt contract and so as confirmed in the previous message whilst accepting this shouldn't automatically re-activate the previously linked O2 account, an O2 SIM is required as part of our Volt offers. 

        ^Martin

  • unisoft's avatar
    unisoft
    Knows their stuff

    watchthebirdie wrote:

    My contract is ending soon and I have an online account renewal offer which I would like to accept.

    When I originally set up this contract it included volt even though I did not want an o2 contract. I phoned up and the o2 part of the contract was cancelled so I thought I no longer had volt.

    in this new renewal offer it is calling it a volt contract. I am a little concerned that accepting it will suddenly reactivate my old unwanted o2 contract. Is this likely to happen?


    At renewal time, you'd need to have an O2 SIM to get Volt at your address else it would renew without Volt. You could cancel within the cool off period though and you would retain the volt benefit until contract renegotiation time again. The system has probably just used your current package title as you kept your Volt benefit on your original contract, upon renewal, the system should check to see if an O2 Volt element exists.

    You may be better ringing retentions on the phone (Leaving Virgin option and NOT standard customer services) and having a chat about value and what the competition is offering for your required package and just mentioning you want the services you require only. Being polite but firm will all help. You are signing to a lock in of 18 months, so ignore the spill about new customers get the best offers blah blah as there has to be something in it for you to lock in again not just VM. It also costs VM to take back kit and refurbish for other customers and pay out for new customers for things like topcashback.co.uk or quidco.com and any free gifts/bill credits. You should be able to better any online system deal...

    • watchthebirdie's avatar
      watchthebirdie
      Joining in

      thank you so much for your answer but I have tried and the answer was an eye watering price! Is it possible to ring before the actual renewal date, which I have done, as there seems to be very little movement! I am travelling on that date and don’t want everyone overhearing my conversation. 

      • Beth_G's avatar
        Beth_G
        Forum Team

        Hi watchthebirdie,

        You mentioned there's been little movement, have you accepted this offer and if so, have you received no confirmation? 

        Let us know if you need help.